Rhapsody.com

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rhapsody.com

Rhapsody.com Reviews

Delman April 30, 2011
There are much better and less expensive music services than "Crapsody"
I was offered a 10 day free trial for services and was required to give credit card information in case the "free" trial was not cancelled within the 10 days.

As soon as my financial information was offered, another window opened saying I was not eligible for a free trial because I had already used this option previously. OK. I did not recall ever having a relationship with Rhapsody. My preferred music stations on the Web has been Slacker, iTunes, etc. I did not accept a financial obligation with Rhapsody. When I was informed that I wasn't getting the freebie, I assumed the relationship was over. This was in November, 2010.

At this time, my elderly laptop was on a steady downward slant and soon died an ugly death. I am disabled from a car crash and live frugally on a fixed income. I pay most of my bills online. Having a computer is a necessity for me but it took me until April, 2011 to save enough for another. (The repairs to my old laptop was going to be over $500.)

When I finally got back online, I noticed that Rhapsody had charged me $14.99 per month for December, January, February, and March. I did not and could not have used their services and did not agree to pay for their services. Cancelling their services was much more difficult than getting them!

I emailed them requesting a refund but have not received a response, of course. All Web surfers should beware of this lousy ripoff machine. There are much better and less expensive music services than "Crapsody."
Brian Paulsen June 29, 2009
Charged 3 months after online cancellation
I investigated an online account with Rhapsody on a trial basis. Exceptionally easy to set up on line. Found that the service did not work for me with my current mp3 player, and attempted to cancel the trial on the same day. I quickly discovered the convenience for cancellation was not there. No online cancellation URL was present, I needed to call a phone line, which I did. I was instructed that there was a new url that account members could use to cancel online. So, I entered that URL and completed the cancellation process. Or so I thought. Turns out we have been billed the last 3 months for the service. Today I called in to complain and cancel. Though I went through the proper channels to cancel the service, since I did not have a confirmation number (their system failed to send one when I submitted the e-mail), I was on the hook for the charges. They finally caved in on one month, but I don't consider that to be equitable. I would strongly encourage you to think twice before accepting a "free trial" of Rhapsody.
D. Vanderhoof February 24, 2009
Free trial
They offered a 14 day free trial. I couldn't find information on the free trial so I proceeded to sign up. When I found out it required a months purchase I clicked out of the page. By that time I had given my credit card info. They never sent an e-mail verifing my purchase so I had no idea I had signed up until my credit card statement came in the mail. Unfortunately I missed the billing on the previous statement so I had payed for 2 months of service. When I called them to cancel they would only credit me for the third month they were about to bill me even though you could go onto the site and see I had never used it. Its a complete scam.
March 6, 2008
Automatically billed for services I did not order
I have a subscription to Rhapsody. It is paid for automatically on my American Express Card. When reviewing my bill, I saw where I was also charged for Realarcade Subscription and Superpass. I did not order these other two subscriptions. The cost was an additional 10.87 and 16.31 respectively. When I called, the call center in India took my call. They insisted that I must have ordered them by mistake. Which I did not. I have not always been billed for these and I have had my subscription for about one year. I cancelled my Rhapsody subscription and asked for the other two charges to be removed. I was put on hold for over ten minutes and then disconnected. It was simply too much hassle to call back.

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