I placed an order on 4/17/09 at approximately 10:00 for the Resveraltrol Ultra. I decided to cancel this product so I called the customer service number-(866-949-0138) and talked to Sarah at 11:00. She informed me that she couldn't cancel this order-even though it had only been placed 1 hour before. She said that I would have to receive the order, refuse it, then send it back to the company. I then asked to speak to a manager(Jane) who gave me pretty much the same story, with the exception that this was their "policy" not to cancel an order even if someone tried to cancel within 5 minutes of placing an order. I asked to speak to someone over her and she told me the only person in a higher position than her was the president of the company and she wasn't allowed to transfer my call to that person. She continued to recite her same message over again-which I'm sure she was trained to do-that she could't cancel my order and that I would have to receive it and send it back. So let me get this right; The order I want to cancel and had placed only 1 hour ago, will be shipped and charged to my credit card. I will then have to send it back, wait for the company to receive it, then wait for the company to credit my account(which I'm wondering will happen). I feel this is a waste of my time and money!!! I realize this company is in business to make money, but at what cost to consumers.