I am renting a Laptop, and have never missed a Payment..In the long run the Laptop will cost me $1, 081, this is how I have to do it to have a laptop because I am on a fixed income and disability, Well I have called 3 times this week about a New Battery that they said would only take 2weeks and it's been way past that, first time i called it was nope not in, nexted time..nope not in yet..3rd time I called Sept.2, 2010 I had to explain the same thing Ive been saying for days, then the second person say's, O I will have the manager call you because she was with someone...GUESS WHAT NO CALL!!!WHAT KIND OF CUSTOMER SERVICE IS THAT, it's very sad that Rent A Center treats there customer's like this, aweful...