I really hate to give this company even the single star. The business tactics of this particular store are HORRENDOUS!!! I have bought $2000+ worth of merchandise from this company, and toward the end, we were bullied, threatened, and harassed by employees of this store. I explained to the store manager (Jesse) that I would be starting a new job and I wouldn't get paid for a month. I tried to keep my account current, but eventually, my account did lapse by 15 days.

In that 15 day lapse, I was left numerous messages that were very threatening. A man named Larry called saying he was going to be serving a certified letter with option to catch up or release the merchandise. Two days later. a guy came to my house, banged on my door, yelled through my window, and told my husband to come "see him outside." I NEVER received the letter Larry said he sent. I had every intention of responding to the letter with a payment. When I called to make my catch up payment, Larry hung up in my face 3 times, before finally taking my payment. After my payment was made, the guy outside still stood at my door another five minutes. I had to call them back and tell them to make him leave.

I understand I was late with my payment, in this economy, it could happen to anyone. I had been with this store for over a year and paid of a couple thousand dollars worth of merchandise successfully, but when it came down to the final $200, I was treated with extreme disrespect.

I have never known a business to take it's collection methods to the point of threatening a woman at home with her newborn, yelling through windows of her home, and harassing her for a delinquent $75 payment. I wasn't even 30 days late. $75 apparently was enough to go "Scarface" on me.

Any other business would have, at the very least, waited for the response of the letter before pursuing further action. Obviously, the word of management team is useless. I'm not even going to mention how the scene created by the Rent-A-Center thug affected my neighbors! He woke my neighbors and scared my neighbor's little boy with the yelling. Rent-A-Center did their own advertising of their business with those methods.

I would NEVER EVER in this lifetime, ever go to this store for ANYTHING ever again! The staff is unprofessional to say the least. They employ thugs and encourage harassment. My sympathies to anyone else that does business with them. My advice, if you want to do business with Rent-A-Center, go to another store, or look up Rent-To-Own.

FYI-Buyer Beware

http://rent-a-center.pissedconsumer.com/

I went to RAC looking to purchase a television. My credit isn't that bad, and I have credit cards and am able to purchase a television elsewhere. What I liked about renting was that if something happened to it they would give me another and fix it or replace it. The same goes with a couch. I was buying one every three years or so and liked the fact that we could just give it back and get another at any time. What I don't like about RAC is the fact that sometimes the products are worn out and used. They recycle products. If someone returns a product they just rent it to another. It may be scratched dented torn or whatever. The price stays the same too. I always request it to be brand new or I am not interested. So far I have been lucky. Beware of broken or roughed up merchandise.

My husband used Rent-A-Center when we moved to a new town. My husband then went away on military duty. While he was gone, I paid the bill. Now that he is back he pays it, it is his account. Once my husband returned from active duty, he fell into a little financial crunch. So he was late on his payments. I don't deny that HE owes them money, but why are they harassing ME!

His payment was due one Saturday but he couldn't make it to the store to pay it because I was in labor with our second child. They knew what was going on and still called my cell phone, 3 times, that day. I then spent 3 days in the hospital and for the first time he had to take care of our oldest child by himself - so he didn't make it. They knew that but instead of calling HIS cell phone, they called MINE, a total of 9 times during that hospital stay.

By the time I came home, they were POUNDING on my door, even though I had a 'New Baby Sleeping - Please Knock Softly' sign on the door. I ignored the door cause the baby started screaming and I then went to the store later and paid it.

The next time my husband was late they once again called MY cell phone 5 times in one day. When I spoke to them, I told them my husband will be in on his next day off, since when he goes to work and when he leaves work they are closed. They told me that I should use HIS credit card to pay it. Since I'm his wife, it will be fine. I told them that it was fraud for me to do that. I am not an authorize user on his card. They weren't happy and continued to call MY cell phone. By my husband's next day off, I received a warrant for the price off the computer - IN MY NAME! I didn't rent the product. My name wasn't on the application. It wasn't my account!

It got so bad that they came to my house when my mother was house sitting. She was instructed not to open the door to anyone. The Rent-A-Center employee banged on the door screaming 'I know someone is in there and I'm not leaving till you open the door.' Finally, my mother said something and they told her that they were looking for ME and she better open the door. Only after she explained the situation did he go away.

I don't doubt that my husband has this account with them and sometimes he is a week late. What I want to know is why they harass me but are so pleasant to my husband? They try to intimidate me and I am not connected with this account.

I am writing a complaint to u about Rent-A-Center on 215 E University dr. Ste McKinney Tx 75069-1876 Phone: (972)542-0324 LOC: 4714-M.

They came and got my sons Computer and they took speakers that were not theres and now they will not return them back and they said they gave Christopher Hernandez speakers and they in fact did not. We have since then tried being nice about it but they just being rude about it and i want to file this complaint against them, A white male came to get the computer and my Wife Deanna Hernandez called them back and told them about it and the manager said that he thought those weren't the speakers and said and I quote. "We will bring them back this afternoon." and they still wont give them back. They said they issued them adn instead they said they picked ours up instead and they are not required to give our speakers back. Basically they came in our house and stole our speakers. I want this complaint cause Rent-a-Center has stolen from one of there customers and they go against there suppose to do.

Thank You