I received exactly the same threat as Jeffou - word for word!

The amusing part for me was when they say that 'IF' I am a genuine customer then I should give them the details and they 'may' pass this on to Removal Group. AS IF I HADN'T TRIED THAT !!

Priceless!!!

At first all was well, the quote was relatively competative and the staff attentive and friendly. On the day of the move, the guys turned up and they were good and polite and worked hard. I noticed that they did not work for Removal group but were a company called britannia, Removal Group I found out are simply a broker who pass on your business to a real removal company after loading on a commission for themselves.
I constantly checked with the guys loading the vehicle that I was within the volume I had paid for which they assured me I was.

That's the end of the good news. My belongings were taken to the main depot 160 miles away and packed into the big truck ready for departure along with other customers goods. That is when I received the call to say that I was over my volume by 36% that is over 14 sq m. That was unbelievable but I was told that unless I paid immediately my shipment would not leave. My family and I were moving the next day and faced the prospect of living in an empty house whilst we argued or we paid up and dealt with it later. I had no choice.

When the truck arrived, I asked the guys unloading to check the volume and they confirmed it was 40 sq m and not 54 as Removal group claimed.

I pointed this out and have constantly demanded a refund but they simply ignore my emails and calls.
I will be taking this up with the trading standards office but I will also find every comments based website I can to warn others.

Believe me, most of the reviews you will find look like they are staged by the company themselves so beware.

I would advise anyone tempted by these bunch to stop and think about the consequences. Pay just a little more and go with a good honest recognised name, it will be cheaper in the end and a better service.

I think it is also fair to say that it later appeared that Britannia were in this scam too so I would avoid them too.

I can only add my voice to those appaling review of the Removal Group. My girllfriend had a move from Denmark to London, very simple, a few boxes and a desk.
Cheap quote, good pick up company from Denmark.
after this, it all went south:
- promised a 7-10 days delivery timing and we were delivered our boxes after 5 WEEKS! The worse was the customer service: no reply to any of the phone calls (5-6 callls made + emails), no apologies apart from a "August is a very busy month"... well don't promise a 7-10 days delivery then - we had been VERY CLEAR on the dates required
- lost a box and did not even bothered looking for it (I had to call 5 times again to get to someone who would finally agree to call the people who delivered. An hour later I got an email saying they would not have the box...obviously they went out of their way on this one! Furthermore, they indicate on their contract that you have to subscribe to an insurance yourself. It is indeed in the contract but is such an unusual practice for a moving company that we completely missed out on this one
- we've placed a customer complaint about 4 weeks ago and we're still waiting while they had said that they would take a maximum of 2 weeks to come back to us
- generally, it is more the customer service rather than the poor service itself that is appalling. This company is a broker outsourcing to real movers, so customer service should be their only asset and it is way under anything we've had before
Try Moving Home Company instead. They were more expensive but they were great on my previous move!

My belongings were shipped ahead of the my orders from the UK to the USA. I was promised I could put things in storage, they picked up my belongings in November and as of 15 January I still don't know where my belongings are. The receiving company has said when they produced my paperwork the port authority in Boston was told my belongings were in Halfax Canada. I cannot get an answer from the Removal Group and (still owing from my move) all the want is their money for an extremely poor service. If I knew who to complain to... fair trading or another consumer service who could pursue this on my behalf I would. I strongly suggest no one use their services.

We used this company to move our possessions from the UK to Spain when we moved to Seville in September 2005. The company was extremely communicative and helpful until the point when they took our money (100% payment before they took our things away) and then changed completely. From the moments our goods were taken away, we received no contact at all from them and became frustrated at their lack of communication, refusal to answer our calls or reply to our emails. Our goods never arrived in Spain on the appointed day and we spent three days hanging around waiting for their arrival, becoming increasingly concerned and unable to get any information from the Removal Group about what had happened. Our 'removal coordinator' (Lee Plumridge) was somehow never available to take our calls when we rang, nor ever called back, and nobody else in the company seemed to have any information at all. When the goods finally did arrive (three days late) we found that they had been subcontracted out to another company (Johnsons Removals) and a number of the boxes were damaged with items broken. In addition, they arrived in such an enormous vehicle that it could not park anywhere near to our home and we ended up having to arrange our own transport to bring them from the lorry to our house. The Removal Group never responded to our complaints, nor offered any compensation for the delay or the damages. In conclusion, we were extremely disappointed with the service and would discourage anyone from using this company.