Reliance digital TV

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Reliance digital TV Reviews

Chanchal Gupta June 23, 2011
Shamefull response from reliance digital TV
This is about very shame full and poor services provided by big alliance like reliance which is known all over world for best services is unable to fix our problem.

We tried to register the complaint related to non working of reliance digital tv on 1 june but due to sever problem at their end we were unable to register till 4 june the finally complaint was successfully registered on 5 june 11 but without any engineers visit and without taking feedback from customer complaint was closed on their end. Then again a fresh complaint was registered on 8 june 11 after huge discussions with their incompetent customer care your engineer finally visited on 9 june and insted of trying to solve the problem he said that the dish is damaged and there will be no signals so new dish is needed to install but again without solving complaint and without any comments from their engineer and without customer feedback problem is not fixed till date.Daily charges are continuously deducted for services and without fixing the complaint company also deducted their engineer's charges twice and above more customer support executives specially working on position of Team Leader are also not behaving properly.
From 1 June 2011 till date my problem is not resolved.every time when we remined customer care for old compalint they filed new complaint and again ask for 48 hrs. time.
So, now I want following actions from the company

1. Digital tv is not working inspite registered complaints so many times so this time I need my money back through cheque and termination of their services.

2. Refund of all money which is deducted unnecessary.

3. To pay penalty for non supportive and misleading behaviour of customer care.

4. To pay penalty for mental strees caused by their services and wastage of precious time in communicating with the organisation.

This is my request to pl. Forward this complaint of my to sr. Management people in reliance digital tv and reliance communication by any channel or give me some link so that I myself forward my problem to sr. Management.

I would like to advice companies like reliance digital to please shut down their customer support centers as these are not helpful for customers but only added the value of final product which is a big slap on both side of customer face one is in form of increased cost of product and other is mental stress and loss of money which is spent on buying these services and then cost to switch to new product and feeling of insecurity due to the use of product offered like by reliance digital.


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