Dear Sir/Madam,

I was a subscriber of Reliance Broadband, for their wimax connection with cousuner number(369314541060) in bangalore .

For months I faced lot of difficulty with their pathetic speed and harassment from their collections department for payment of bills.

I have following complaints against them
1. My speed was very low. I had taken 300kbps and I used to get download speed of les than 10kpbs. I had several complaints without any result.
2. I used to get call for payment of bills from 15 of everymonth for a bill which had due date of 1 or 2 the next month.

Fed up with their service I asked for immediate termination of service, for which they had given me complaint ids (98816104), (98747182).I had asked for termination before 21-May-2009.

After that they didn't collect the Modem and antenna from my place for some days. After making calls to them they came and collected on 05-Jun-2009 with reciept.

Now they are harassing me for the payment of one month of broadband charges June), without me using their serivices for single min during that time. I didnt even login to their services.

Initially they said, there will not be any charges since the delay is from their side to take the Modem and antenna and now they are harassing me for payment of on full month.

Kindly look into the matter, as I am facing harrassment from their calls and mails.

Thanks

My internet is A/c No.100000108502906 (according to bill), which is not proper installed till date. I had complained many time to costumer care and reliance persons, but there is no action till date. I am mentaly upset regarding this connection because I did not use this connection for a single minut, after that I paid Rs.1133/-after receving the notice. Kindly solve my problem other wise I am claiming through RTI.

i have taken a Reliance BroadBand Internet Connection.Since 2nd Sept but till now i havn't got to view any website. I have logged several complaints to Reliance Customer care but they haven't solved my problem.

I had registered a request for transfer on 11.aug.08 (compl no.73789737) of broadband connection from one building to another building in the same area based on the suggestion of the customer care service. Till this date i have not got any confirmation from customer care cell about the status. When contacted, i was informed that the matter was closed. I was shocked to know that, as there was no intimation to me about the closer when i had told them to inform me. The work is still not completed and the matter is closed.

I don't understand how such a big org functions in this manner.

I am a reliance broadband customer. I always have had bitter experience with Reliance customer care.
Recently I have noticed a trend which is over and above the other unprofessionalism one can expect from Reliance. Whenever I call Reliance customer care, they would launch a complain and provide a complain number and commit that someone from technical department would call back.

You would wait for hours and won't get any call. When you call customer care again and refer to the previous complain number, they would tell you that they tried to reach you but were not able to contact as it was unreachable.

Probably the support guys from Reliance are under impression that all other mobile service providers are just like Reliance only where making a call always ends up with the message "The number you are trying to reach is not reachable at the moment".

So they don't even bother to call the customer, instead they update the complain as above. I just wonder even if they call once and not able to reach to the customer, isn't it their duty to call back again for the latest status. But anyway, this is probably what is expected from Reliance in all types of products that they have.