Follow-up e-mail 1 -

Can someone respond to this please? I have been receiving calls for payment of the dues which does not exist.

Mr. Pawan Kumar - Please respond to this e-mail before sending any further notices.

Mr. Babu Ranjan (CyberMedia) - This is the actual plight of Reliance customers as opposed to the excellent picture that is painted by your articles.

Mr. Chairman - Can you please have someone respond to this please?

Mr. Gopalan/Ms. Chandrashekaran - Can we expect a response? Alternatively, please direct to me someone who actually assists customers at Reliance.

Regards,

Shiv Kumar


On Thu, Jan 14, 2010 at 2:01 PM, shiv Kumar <[email protected]> wrote:


Account No.100000110568085

It is surprising to see this e-mail. It clearly proves the dismal condition of billing at Reliance ADA.

I had called up the Reliance call center on Sep 27, 2009 to have my broadband connection disconnected. They took the case and after 15 days I received a call from them asking me as to why i want to disconnect. Then i received another call apologizing for the delay in disconnectng the line. Finally, after one month of continous follow-up the line was disconnected on Oct 27, 2009.

Since then despite the termination of the line I have been receiving bills till date. I have been religiously calling up the call center and following up on this issue and I am assured everytime that the bill will not be generated and the same story starts next month.

Cherry on the cake is this legal notice. I wonder how the whole thing works? or is it just the way Reliance ADA works? or is it some new strategy that one is trying to implement?

Whatever the case, it makes a good case of customer harassment. Wonder how things work with this place.

Can someone find a resolution or suggest how one can file a case with the consumer forum?

After going through this link I am convinced that I made the right decision of disconnecting the line - http://www.consumercomplaints.in/complaints/customer-care-service-number-c154824.html

Regards,

Shiv

P.S. I just got off a call with Harish or Satish (Apparently TL with the call center, for sure he needs help!), he mentioned that the outstanding is 900 INR (approx). This Notice mentions 1122.53/-.. Do your systems speak to each other?

---------- Forwarded message ----------
From: <[email protected]>
Date: Wed, Jan 13, 2010 at 2:41 PM
Subject: LEGAL DEMAND NOTICE JAN-10
To: [email protected]


Ref No: RCL/BB/Jan-10DN/001 Date: 13.1.2010Demand Notice

Under instructions from and on behalf of our client M/s. Reliance
Communications Limited, having their office at 5th Floor, Lakeshore
Towers, Raj Bhavan Road, Somajiguda, Hyderabad, we address you as under:

Our Clients states that you have approached our client for providing basic
Telephone services and accordingly you have completed all the formalities
and obtained a Telephone connection with Account No.100000110568085In this
regard you have also executed a service agreement accepting the terms and
conditions therein.

Our client Sent you the billing statement, which was duly received by you.
Our client states that as on 01-05-2009, there is an outstanding amount of
Rs 1122.53/-. in your Account No 100000110568085in respect of the Tele
Phone services availed by you. Though our client has made several
reminders you had not heed to the requests of our client and thereby failed
to clear the outstanding amount. In view of the above stated
circumstances, please be informed that you have grossly and deliberately
violated the terms and conditions of the Agreement, as such our client has
instructed us to initiate/take stringent legal proceedings against you for
recovery of the amount outstanding in your Account.

Our client also states that they have provided the Phone Services to you on
the assurances given by you that you would pay the Monthly Bill mount as
per the schedule and on such representations, our client was induced in
extending the services as requested by you, however, you have failed in
making the payments as per the payment schedule as committed by you. That
your action of availing the Phone Services provided by our client on
inducement by misrepresentation and your further action of non payment of
the outstanding payable to our clients amounts to an offence of Criminal
Breach of Trust and Cheating punishable U/s 406 & 420 of Indian Penal Code.


Therefore, we hereby call upon to pay the outstanding dues of Rs1122.53/-,
Within 3 days from the receipt of this notice, failing which, we have been
peremptorily instructed by our client to institute such Civil and Criminal
proceedings as may be advised against you in recovering the said
outstanding at your risk, costs and consequences.

For any further clarification with respect to your aforesaid account you
may contact On : 30331644/9393111264 between 10 Am to 5 Pm

Please ignore the notice if you have already made the payment.


ADVOCATE,

This is Computer raised generated signature not required


The information contained in this e-mail message is intended only for the use of the individual or entity to which it is addressed. If you are not the intended recipient, you should return it to the sender immediately. Please note that while we scan all e-mails for viruses we cannot guarantee that any e-mail is virus-free and accept no liability for any damage caused by any virus transmitted by this email.


--
Regards,

Shiv Kumar


--
Regards,

Shiv Kumar

Dear Reliance Admin,

It seems was it not the end of trouble, when you finally chose to
provide me internet 2 months after I applied for it !
My problems seem to increase day by day just because i chose Reliance.

The issue now is that I applied for Rs 649(300 kps) combo plan, but
your engineers have given me the 75 kbps plan.


USER ID:254004269846
Name: PUNEET CHHIKARA
Address: A-10, Rajlaxmi Society, Near Abhilasha Char rasta, Vadodara, Gujarat


Somebody told me that call the Reliance Care No. and tell them your problem.
I have told my problem to 4 different Customer Care Executives on 4
different days.
Everytime they assured me that it will get sorted out in 24 hours but
it does not.

They told me that they could have updated my account info but MY
DETAILS HAVE NOT BEEN UPDATED in the system.
I have been hearing this for 5 days now.

I searched the internet for people who had problems like me and
without any surprise i found many people having the same problem.

I am getting frustrated by these daily dose of reliance problems, and
seriously urge you rectify it. There is a whole bunch of people who
are like me...FRUSTRATED

It would be so nice of you if you update my details on the system and
change my plan to 300kbps.

Lookin for prompt action,
Sincerely,
Puneet

Dear sir,
I am working with reliance broadband & landline connection privious 1&1/2 month and my salary also come in my office but some senior are said that your salary is hold so wht can i do plz give me guideline or help me for solve this matter.I have very economical problem at this time.
Thanks & regards Your faithfully
Dev Kumar Rawat
VAPS 36708
9301253332

Hi,
We have applied for reliance broadband connection plan 499 at our residence 197, Moti Dungri behind Ganesh Mandir, Jaipur Rajasthan at 18th of aug 2009 receipt number 17800011247982 paid 500 rupees to their executive Rajdeep Pareek, who had told us that connectionwill be installed before 22 august, but no connection installed at given that. After our complaint against Rajdeep Pareek they have forward our case to Mahesh Agarwal on 26th aug 2009 who said that broadband connection will be installed before 30-08-2009. But still there is no connection installed. No one is telling but the hell is going on? Even they are picking up the calls. If reliance is so big brand then what is the advantage to public. Really their service has upset. Really harassed from such a bad service even taken money of installation and service they are offering.

Thanks
Naresh Sharma
9252387560

Dear Sir/Madam,

I am a reliance broadband customer. My Subscriber Id: 245595449213.

I got this connection a few months back and have been regularly paying my bill. A month back, a reliance broadband agent once visited us and told us about a new reliance plan and told us that we could opt for the new plan. I filled in a form and he left.

1) But instead of changing my plan, he gave me a new connection 257142454391.
2) He did not request for the termination of my old connection, nor did he inform me that I have to get it terminated myself.
3) I eventually realized his blunder when I got TWO bills (one for the new connection and another for the old one!) I requested for termination of connection on 04-07-2009. But it took a long time for them to actually terminate it.

After I have sent a request for termination, why am I being charged for it? That is absolutely unacceptable. Besides, when i called up customer care, I was told that the connection has been terminated on 15-07-2009. But did not get a bill on pro-rata basis. I was charged for a period between 23-06-2009 to 22-07-2009.


The first time I got two bills, I paid them. But I have received them again this month. I should not be charged for the old connection since I had requested for its termination. Besides, your agent neither changed my plan, nor did he terminate my connection.

Also, I received too many calls from this agent as well as from the company for bill payment. How do I escalate the issue against this agent?

Kindly look into the matter as I feel I have been dealt with unfairly.

Thanks.