Reliance... "The University of Fraud".
I have broadband connection from Reliance (Reliance USB BroadBand) for last 5-6 months I am not getting broadband services on this. I have registered several complaints with them, but every time getting same answer Engineers are working on this and it would be resolved ASAP. Finally I asked the definition of ASAP and got the answer is Aug 2011. So I am paying for BroadBand but getting service of Hybrid (dont know what is hybrid tech in India, May be Jugad). Now best part if their online payment is also not working and for that their excuse is pay it on phone coz that may again take time. Don't know how much time they ll take, another 5-6 years. When I asked to register my complaint and provide me complaint no- then the answer is as this is known issue we will not register your complaint, it was funny moment for me. :)

This is the chat I have with Reliance guy, may be helpful for you all when you chat with them on their website.

You are now chatting with Nikhil
(11:15) Nikhil: Good Morning! This is Nikhil from Reliance NetConnect +Live Chat Helpdesk.
(11:16) Nikhil: Hello Hemanshu
(11:16) Hemanshu: hi
(11:16) Nikhil: As I understand you are not able to pay the bill, correct ?
(11:16) Hemanshu: Yes I am not able to pay by Visa & Mastercard
(11:17) Nikhil: I will certainly assist you with that. May I know your data card number?
(11:17) Hemanshu: 9311235846
(11:17) Nikhil: Thank you for the information.
(11:17) Nikhil: As per the update there is temporary technical issue and you will not be able to make the payment on myservices . Our technical team is working and the issue will be resolved.
(11:17) Hemanshu: how much time it ll take
(11:17) Nikhil: This issue will be resolved as soon as possible
(11:18) Hemanshu: it is almost 7-8 days
(11:18) Nikhil: We do not have a exact time as such.
(11:18) Hemanshu: what is definition of ASAP
(11:18) Hemanshu: 1 month or a year
(11:18) Hemanshu: what about bill
(11:18) Nikhil: Our concerned team has not given us a time
(11:19) Hemanshu: i dnt have pay bill till it is not working?
(11:19) Nikhil: You can surely make the payment through our IVR system
(11:19) Nikhil: I will provide you with the steps
(11:19) Nikhil: • To Make Payment through IVR, You need to dial *355 / 3033 5555 / 1800 3000 5555
• Select Language Option and enter your Data Card No.
• For Billing and Payment related Information, Press 1
• To make your Bill Payment through Credit Card, Press 2
• Thank you for choosing Reliance IVR option, a secure & hassle free medium to make your payment. We request you to keep you Credit Card handy.
• If you want to make your bill payment, Press 1 or else press * to exit
• We only accept the payment through Master/Visa or Dinners Club Credit Card. Please enter your Master, Visa or Dinner Card number to make the payment.
• Please enter your Credit Card number _________
• Pls. enter the card expiry date. First enter the 2 digit month followed by 2 digit year.
• Please enter your CVV no which is the last three digit of the number as given at the back of the card
• You can make the payment from Rs.100 upto Rs.2500 over two transactions in 30 days.
• Please enter the amount you wish to pay
• The amount you have entered is Rs.………
• To confirm, Press 1
• To re-enter, Press 2
• Your payment has been successfully made. Your Payment transaction ID is ______
(11:20) Hemanshu: Reliance is simply great I can say
(11:20) Hemanshu: thanks for wonderful service
(11:21) Nikhil: Is there anything else I may help you with?
(11:21) Hemanshu: can I get my complaint no for this
(11:22) Nikhil: We cannot take complaint for this as this is know issue and the concerned department is working hard to solve this issue
(11:22) Hemanshu: are they working hard or hardly working that I am not bothered
(11:22) Hemanshu: give me complaint no pz;l
(11:23) Hemanshu: for last 4-5 months I am not getting braodband service but I am getting hybrid and paying bill of braodband
(11:23) Hemanshu: everytime getting excuse tech team is working hard... I dont know how they are working hard ???
(11:24) Nikhil: Okay, let me check the details
(11:24) Nikhil: Thank you for your patience
(11:24) Hemanshu: I can say they are hardly working... I am also working in IT company and it is matter of just 3-4 hours to resolve these credit card Issue... dont know why ur tech team is taking week on month for small small issues
(11:25) Nikhil: I do understand your concern here and will note this down
(11:25) Nikhil: May I know what error does it give when you connect to broadband plus mode ?
(11:25) Hemanshu: yes plz and give me complaint no for both..., coz I have dont several phone calls for these issues
(11:25) Hemanshu: there is no signal on broadband
(11:26) Hemanshu: and this is known issue for whole gurgaon for last 4-5 months
(11:28) Nikhil: I am sorry for the inconvenience caused to you .
(11:29) Hemanshu: Sir... words are not enough... coz I am paying for service which I am not getting
(11:29) Hemanshu: there should be compensation for this
(11:29) Nikhil: Can you provide me the exact area where you using the data card ?
(11:29) Hemanshu: 1-2 days is ok but I am facing for last 5 months
(11:29) Hemanshu: sector 22 B, Gurgaon
(11:31) Hemanshu: this comes under sect 23 tower that also I am aware coz every month I m calling CC for this issues
(11:31) Nikhil: Please give me a moment
(11:33) Nikhil: Thank you for your patience
(11:33) Hemanshu: yes
(11:33) Hemanshu: what is final result
(11:33) Hemanshu: this is also known issue and u ll not give me complaint no ?
(11:34) Nikhil: As I check the details your area is near by to sector 23 and this issue will be resolved till 31st August 2011
(11:34) Hemanshu: till then what I ll do
(11:35) Hemanshu: what is ur suggestion in this condition
(11:35) Nikhil: I do understand your concern here, i will request you to allow us some time for the issue to be resolved
(11:36) Hemanshu: sir give me complaint no for both
(11:37) Hemanshu: if I ll not pay my bill I'll get late pay charges... what if I dont get service for which I am paying
(11:37) Nikhil: Hemanshu I am not able to take a complaint for both of the cases as they are a know issue and they will be resolved
(11:38) Hemanshu: thanks Nikhil... I will take this chat as complaint and register cheating case against reliance...
(11:38) Hemanshu: thanks a lot
(11:40) Hemanshu: any comment at ur end or I DC you?
(11:40) Nikhil: Is there anything else I can help you with ?

We used Reliance Broadband for our DSL internet service. Sometime around Aug 2007 we upgraded our account to get faster speeds. Instead of simply changing the account, they created a new account but did not bother terminating the old account. So as a result we appeared twice in their records all though we had just one DSL connection. We brought this to their attention but they kept billing us for both accounts (for 3 months). We filed an official complaint with them but to no avail. Reliance is awful with customer support but great at sales calls. Our accounts person accidentally paid one of the extra bills. So we brought this to their attention. And instead of getting a refund, what do we get? Yes, you guessed it, another bill. How infuriating can they get? If I don't get my refund, I'm going to file a complaint with the Consumer Forum.

I am currently in the USA since January 2011 and have been receiving bills for usage since then while the house is locked. I have called the call centre many times to cancel the account and have the charges removed, but still today the connection has not been closed and another bill of Rs1400 was sent. My account number is 234 167 343 385.
Complaint numbers were 145764621, 145764762, 149836795, 149836561. I have spoken to many representatives and supervisors, the worst was a supervisor named Usha who has zero intelligence and could not understand the simplest request.
Reliance is a company that gets profits by cheating its customers making charges for non-existent services. If you have any choice of providers, please do not ever choose Reliance again.

Dear Sir,

I have Cancelled my broadband connection subscriber ID 4142300625 and BillingAccountNo.100000114667982 very before, due to the power shut off in broadband connection everyday routinely for 2 Hrs in day time. Before Cancellation, I have logged the complaint to resolve this issue nearly 6 times (have reference complaint Numbers.), unfortunately the problem was still continuiung in our city. Hence, I requested to cancel the Broadband connection after paying all my pending dues and received the mail over it of cancelling.

I have been sent mails and being called from various technical team, professionals, Nodal officers regarding the inconvenience. But since three months, I have been sent continous bills for broadband service which has been already cancelled and took away, this puts me in very stress. The last call was in the last week saying to ignore all the bills and reminders because it has sent as a mistake. They Apologized

I have been again threatened notice to pay the unused bills for cancelled broadband connection from “dev Associates & lawyers”/. This is completely Harassment & torturing process. I hereby request your good office to please close this issue. I am fully disappointed and my health is affecting by this stressed notice

Note: Few mails I received againts complaint numbers are attached below for your review.

Thanks & Regards

Mubarak


Dear Customer,

We regret for the inconvenience caused to you.

This is with reference to your complaint regarding "Collection of Instrument", registered vide Service Request ID 139875319. Kindly note that your request has already been forwarded to our concerned team and your instrument will be collected at the earliest. As checked in the system you have not been charged for the same. Hence, no waiver would be applicable to your account.

Further to inform you that, your request for service cancellation is in process of cancellation, which will be resolved at the earliest by our concerned team.

In addition, if any problem persist, kindly revert.
Yours sincerely,

Bhumik Mehta
Broadband Customer Care
Reliance Communications.

For additional product and service related information, you may contact us through any of the following means:
• Phone: 1800 3000 7777 from any phone (Toll free) or,
• 022-3033 7777 from any phone
• Email: [email protected]
• Website: www.rcom.co.in


Dear Sir,

I have already informed, for cancellation of my connection two months ago after paying the last bill. I have been connected with customer care twice to confirm it and sent an email too, which is attached below. I received a reply also from customer care and nodal officers regarding it(check below the mail). Few Technical head also confirmed by contacting me but unfortunately I am informed again for payement. What is to be paid for ? I have been disconnected already !!! This is all due to service response which I have priorly informed on my mails.

All of your Equipments are safe and ready to return. I also informed them to take it, but no response. I am disappointed by Progress & services

Thanks & Regards

Mubarak


This E-mail, and any attachments thereto, are intended only for use by the addressee(s) named herein and contain 'Huda Enterprises & International' confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying which amounts to misappropriation of this e-mail and any attachments thereto, is strictly prohibited. If you have received this e-mail in error, please immediately notify me and permanently delete the original and any copy of any e-mail and any printout thereof.

-----Original Message-----
From: [email protected] [mailto:[email protected]]
To: [email protected]
Subject: RCOM Service Termination Letter

Dear Customer,

We acknowledge receipt of your request for termination of the service. We apologise for not meeting your expectation this time for the services provided by us.

As requested, termination process is initiated for the subscriber ID 4142300625. Kindly note the rental of your service will be stopped from 09/10/2010. Our representative will be visiting you for the collection of the equipment installed by RCOM at your premises for running the services. Please handover the equipment to him.

Kindly also note in the event of non return of this equipment, you will be charged 1250 in the final bill which will be sent to you after collection of this equipment. Any unbilled usage will also be charged in this bill towards full and final settlement.


The collection of the equipment may take 3-5 days depending on your availability.

You may contact us at 1800 3000 7777 (toll free) or write to us at [email protected] for any clarification.

Regards,

Yours truly,

Reliance Customer Care

_____________________________________________________________________

From: [email protected] [mailto:[email protected]]
To: [email protected]
Subject: CNM10000199374, MR MUBARAK ALI SI, 366082564270

Dear MUBARAK,

You service request No. CNM10000199374 has been registered with us. For any update please mention your service request No. on the portal for live updates in the already registered FT.

Thanking you.

WEB Admin
Reliance Communications Ltd.
This electronic message transmission contains information from Reliance Tech Services is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution to use of the contents of this information is prohibited. If you have received the electronic transmission in error please

__________________________________________________________________________

From: [email protected] [mailto:[email protected]]
To: [email protected]; [email protected]
Cc: [email protected]; Huda Enterprises & International
Subject: Fw: COMPAINT ON WIRELINE BROADBAND CONNECTION - TAMILNADU, CUDDALORE

Dear Team

Please resolve the issue


With Regards
Nodal Team
44 - 30352950

Reliance Mobile will soon be introducing 3G Services - A futuristic mobile experience ____________________________________________________________________________________________________________________
----- Forwarded by RCOMNodalOfficer Chennai/Services/RCOM/RelianceADA on 10/04/2010 11:00 AM ----- "Huda Enterprises & International" <[email protected]>
10/04/2010 10:43 AM To <[email protected]>
cc
Subject COMPAINT ON WIRELINE BROADBAND CONNECTION - TAMILNADU, CUDDALORE


Complaint Reference to: BillingAccountNo.100000114667982
CustomerA/cNumber:100113853830

Dear Sir,

I am Having a frequent Power cut in our city, Cuddalore (city for 2 Hrs)at 12.00PM to 2.00PM afternoon. In that period reliance broadband connection is unavailable including Telephone service for nearly 1Hr. This is in a routine daily basis, Continuing and apart from this if power cut goes for 1 min unexpectedly, nearly 30mins no connection & no telephone service. The reason I have received is no power Back-up in DLC. This behavior is since the connection established.

I have complaint few three times, to customer care. I received complaint nos. but no solution ? I have two more broadband connection other than this to my relatives. I am not able to function along this unstable service, I have told already to disconnect my line as well as other if this problem continues. Few times the power has gone out while talking to my clients, and working on banking networks. To this scenario who is going to take a responsibility for my loss ?

I did not use Internet & telephone since many days, I removed the line from my connections. No Use connecting it. Am disappointed in a corporate response, I cannot pay my bill If I receive a receipt, as I have already Cancelled and requested to remove my connection.


This mail is the last hope to your good office.,

Looking forward to your response

Thanks & Regards

Mubarak

This E-mail, and any attachments thereto, are intended only for use by the addressee(s) named herein and contain 'Huda Enterprises & International' confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying which amounts to misappropriation of this e-mail and any attachments thereto, is strictly prohibited. If you have received this e-mail in error, please immediately notify me and permanently delete the original and any copy of any e-mail and any printout thereof.
________________________________________________________________

Dear Customer,

This is in reference to your mail received at Service Assurance Cell Reliance India Mobile. Please note that we have forwarded it to Customer Care team of broadband ([email protected]). One of our executive will be in touch with you shortly.

We Appreciate your co-operation in this regards.

Regards,

Bipin Tiwari
Service Assurance Cell
Reliance Communications

For further details, you can visit our web-site www.rcom.co.in or write to us at [email protected].

You may also call on *222 or 198 (Both are Toll free) from your Reliance Phone or 3033 3333 from any other phone.

You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services.

Please register yourself on the portal. For difficulties in registration, please write to [email protected]

Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).

Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

I regert to write that today I went to your Reliance World outlet at Fountain Chowk, Ludhiana (India) which is about 5 km from my house. I gave the cheque to the person- a male- sitting on the counter and asked for the receipt. My interenet ID is 325534056042. He ordered me to drop the cheque in the "Drop Box" pointing with finger to the "Drop Box". I asked for the receipt and he ordered me to come in the evening to collect the receipt.

When I insisted for the receipt, he told me to go to Red Cross Building where the Reliance Broadband is having its office. I dropped the cheque in the box and came out of the outlet without receipt.

I ask you one question, don't you need customers? If your customer service is like this, how will you attract new customers. And without customers, no company can survive for long. Can't you have "Drop Boxes" near the area where you have about 100 customers. It took me 1 hour to reach your outlet just to drop a crossed"a/c payee cheque" without any receipt. I am 53. Have pity. I have made up my mind to switch over to another company.

I sent this complaint on the email address on which I receive your bills. It bounced back. Why? You can send the bills but can't recieve the complaiant on this address. Appear to be very intelligent. Misuse of electronic system?