I canceled by subscription, by email, for this company. I got a confirmation regarding the cancellation. I got charged $14.99 for the month of April from Superpass and Rhapsody. I let that one go because I figured I canceled within April and I was going to accept the charge. I checked my account today and I was charged again on the 15th. I ended up calling 1-866-597-5505 and waited on the phone for a while. I asked for a confirmation, the reps name, the location of their office, and an email confirmation.