My father, an elderly man, has purchased 2 RCA Televisions within the last year. Both products have failed. The first within weeks. It was returned to the store and a different model purchased. The second model failed after about 5 months. I am acting on my fathers behalf and I have been trying to get the faulty product replaced every since.

Model L26HD31
Serial # 1281E8347
Case # 3FG5T
Return Number 375 954 290

I called the RCA service line 1-800-951-9582 in May 2009, inquired about the procedure to have the TV exchanged. I had the required receipt faxed repeatedly to your RCA repair centre. I repeatedly had to call to see if the fax was received. The service department claimed it was not legible. I had it faxed to my office and it was clear and legible. I sent an electronic copy by email to the RCA repair centre.
Each time I call the RCA service centre I am put on hold while someone reviews my file. Calls average around 40 minutes in length. With the electronic version of the receipt received and accepted I was issued a return number and was told a prepaid shipping label would be sent out immediately and that I should expect it within 5 – 10 business days. No label has ever arrived.

I have spoken with a supervisor and a manager. It is always a waiting game. I call and they tell me the prepaid shipping labels will be sent and then I have to wait another 10 business days.

I requested my money back and was told that was not an option. The TV has been defective for months and I have wasted hours on the phone with them. No compensation was offered. No apology was offered, no explanation or assurance that my problem would be resolved. I must wait again for a shipping label to arrive. I am concerned the replacement product will also fail.

I called the RCA service centre, I believe it is run by DEX. I requested information to contact the head office and was told that no information on RCA could be given out for security purposes. What kind of joke is that?

I called again today and tried to get the agent to walk me through the process of sending the labels. He hung up on me. I called back and persisted on talking to a manager. The manager looked at my case file and finally admitted that no prepaid shipping labels have been sent.

Less than a year ago I purchased this T.V for one thousand dollars.3-15 09 the tv blew and I found out that this model has had several complaints for the same problem. RCA only gives 90 days on this product, Now we know why! They know this tv is a pile of junk yet they still dump this model on consumers. When I called RCA they said that if the 90 days were up then just grin and bare it! They offer an exchange on this model because they are aware that this t.v is worthless as long as you are in the warranty time frame. I also talked to tv re[air shops that said they don't carry the parts because this model is junk, and is not worth the repair bill you would get from them. Rca has stolen a thousand dollars from me and my family, they stole it knowing it was theft because they knew this tv was a piece of crap!! NEVER BUY RCA PRODUCTS THEY ARE INFERIOR PRODUCTS. ITS LIKE HAVING A THROW AWAY CAMERA, USE IT FOR 90 DAYS THEN TOSS IT IN THE TRASH!!!

Went to the brick this evening to buy a RCA 32'' LCD HD TV. Found what we thought was the perfect purchase. Paid for it and went home. When we got home we went to set it up and when we opened the box to set it up the screen had major scratches on it. We were only home 15 minutes when we discovered this. We called the saleman that sold it to us and he said bring it back and we will exchange it. Well this is when the fun began. When we get back we are told to go to customer service. We explained what happen and what we discovered. The so called manger said that we would have to contact RCA directly because it was not their problem. We stated that we were not leaving the store until we get an exchange. The lady behind the counter decides to call RCA. After an hour on the phone RCA said they would not honor the exchange and that we the customer would have to take to a repair depot and pay to get it fixed. This is good because at this point the tv was never even plugged in and now I have to pay because of damage done in shipping. The smart mouthed so called manager can to us a few times and indicated that he called the store manager and they may be able to override the system to give us an exchange. After about an hour (about 10 minutes he says) he comes back and tells us we need to take it to the depot and get it repaired. By now my wife and I are really upset that our friday night was wasted. We paid for this on our brick card and now we are having to pay more money. Being upset my wife asked for scissiors because she was never going to buy another thing at this place again. The so called manager went and got the scissors for her and the best thing was he cut up the card not my wife. We left the store and we left the tv sitting on the floor on my way out I told that so called manager he could keep it and eith use it for a paper weight or put it in his rec room. All he did was smirk as we left.
My wife and I have spent thousands of dollars at brick since last August to furnish the new home we moved into and then to be accused of the damage of the tv screen was our fault took the cake. Please be aware of this. Their Pledge is " our success is based on you satification" What a crock. We are out $653.00 but i was not taking that tv home I would rather pay the bill and let them know that we are not going to take this crap. And to top it off when i got home after this piece of work I decided to call RCA and guess what I speak to someone in ASIA. I wanted Thompsons Electronics in Mississauga and then whe I asked for the number they said they do not give out that number I would have to speak to them or USA> Man was not my night. What ever happened to our canadaian companies. BEWARE OF THE BRICK DO RESARCH BEFORE YOU BUY OR YOU WILL GET AND INSPECT TVS AND OTHER ELECTRONIC ITEMS BEFORE YOU LEAVE THE STOE.

03/01/08 I purchased an RCA DVD recorder at Walmart#0861 + a 2 year service plan.
St# 0861 OP# 00008235 TE# 94 TR# 02393
Model DRC8335 S/N:PA091H265A0121

10/5/08 it failed, I call PCP (Product Care Plans) they said their coverage began after RCA's warranty expired. On 10/5 Barbara (with RCA 1-877-805-0519 ) talked me through some reboot steps and determined the unit was defective and told me to take it to Eatrada Service to be repaired. I took it to Estrada on 10/6 and they only service TVs. I called RCA back, they said they would mail a return request for it in 1 to 2 weeks. I said that was not acceptable, they emailed one by 7:35 pm that day. I shipped the unit USPS on 10/7/08, RCA received the unit 1:12pm on 10/09/08. 10/10/08 RCA(Judy) could not provide the status of my unit. Judy's supervisor said I would receive my unit or a replacement in 14 to 21 days after they received my unit on 10/09/08. 21 days later I called and ask for my unit and supervisor Joe said although RCA received the unit on 10/09/08 they did not acknowledge the unit until 10/16/08. 22 days from 10/16/08; the 7th of Nov. I called for the status again. Joe once again made poor excuses about RCA's incompetence and said it would be another week. I called back one week later 11/14/08 and Joe said RCA was unable to fulfill any of the promises they made about replacing my unit and was passing the buck to RCA's Consumer Relations (CR) dept. (who only does business 8 to 5 Mon-Fri) to provide a refund check. I called RCA's CR dept. and even though RCA has had my unit for over a month they would refund nothing until they acknowledged receipt of my proof of purchase. On 11/20/08 they acknowledged receipt of my proof of purchase and promised a refund check in six to eight weeks. 1/27 more than nine weeks later, Joey with RCA said their incompetency continues, that they have been experiencing excessive returns on this DVD recorder and not to expect anything until Feb. 27th, another month. It has been 110 days since RCA received my unit. They know NOTHING about customer service. I want a full refund of my purchase plus shipping($193.07) and reimbursement for all of my time that they have wasted.

February of 2006, I went to Walmart in Chesapeake Va and purchased 2 RCA 20 inch tru-flat, one that is a dvd/tv combo & the other a regular tv . 6 months after my purchase my remote stopped working . I got the product code and what I thought was the customer service for RCA ( turns out their parts and customer service is handled by a company called Thompson ) any was told they we out of stock and suggested that I try a website called remotes.com . I went to the website, put in the serial numbers and the picture of the that comes up is not the a picture of the remote I have in my hand ! Long story short, after about 4 or 5 universal remotes, none worked . Well about 3 months ago, we had a bad thunderstorm . Apower surge hit and knocked my t.v out . I took it to a repair shop, and to my surprise, the repairman tells me that my t.v on the outside says RCA and in the inside is an Apex t.v!!! He gave me a universal remote, programmed it and no problem since . I am contacting RCA !!