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marknmlis
July 16, 2011
Poor customer service
I purchased an RCA 46" LCD HDTV 3 years ago. Within the first year, the sound went out of the tv. I had to drive the tv 50 miles to have it repaired (warranty) only to be told it couldn't be fixed and they gave me a replacement (though it was not the same model). Two years later, the exact same thing happens only this time they say there is nothing they can do except extend unwarrantied service. For a company who's motto is "if you're not thrilled, we're not satisfied", they don't back it up with action. Instead, I was told a "top of the line" LCD tv is only good for 4-6 years and the customer just needs to get used to that. I would recommend to buy ANY other brand than RCA if that is their stance!
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DR. WATSON
June 15, 2011
LACK REPAIR, REPLACE MENT PARTS
I AM FILING OF COMPLAINT OF RCA INCROPATION. I ORDER AN AUDIO SYSTEM. FROM THE BESTBUY.com. I HAVE A WARRANLTY FOR AN REFURBISH SYSTEM. I HAVE A PROOF OF WARRANTY. I RECEIVED THE SYSTEM DAMAGES. I AM REQUEST FOR A NEW PART LIKE SPEAKERS. I ASK TO THEM, WHERE OF TO FIND THE NEW SPEAKERS. THEY WANT TO SEND TO THEM IN THE ORIGINAL BOX. BUT, DIDN'T RECEIVED BOX. DIDN'T HAVE NO RA# . I AM GOING TO FILING A COMPLAINT TO GENERAL ATTORNEY IN SANTA FE CALIFORINA.
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barbj123
August 11, 2010
NO PICTURE - 3 monthss after purchase
RCA lcd 32" TV screen went black 91 days (ONE (1) DAY AFTER LIMITED 90-day WARRANTY RAN OUT) RCA will not fix TV. Want me to pay for shipping TV to CA AND pay for labor!!! That will cost more than TV cost!!! RIDICULOUS!!! TV was used RARELY in vacation home. WHAT POOR Quality. And what POOR customer svc. SHAME on them. Out $400 bucks. Please share this story! Tweet it. FB post it. Get this out there however you want - but get it out there!
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trickpatrick
July 10, 2010
CLASS ACTION LAWSUIT
I HAVE A RCA D52W20 BIG SCREEN TV AND HAVE THE SAME PROBLEM EVERYONE ELSE HAS HAD WITH IT POWER LITE FLASHES ON AT ME BUT NO PICTURE OR SOUND I BOUGHT THIS AT WAL-MART IF ANYBODY KNOWS OF A CLASS ACTION LAWSUIT ABOUT THIS TV PLEASE EMAIL ME AT [email protected] THX PATRICK |
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consumfraud
June 22, 2010
Bad Television
I purchased a large flat screen, RCA...$1, 600 .model number m50wh72s and was not told that there is a bulb in the tv that burns out after so many hours!! this bulb costs over $100.00 and i have had to replace it 3 times since December of 07!! I have complained to RCA to no avail...i would never have bought this tv had i known this!! now, june 2010 the tv has completely DIED!! BULB SEEMS FINE, TV IS DEAD...this is poor poor business!!!
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abbiedebbie
March 23, 2010
52" HDTV
I see I'm one of hundreds that have had the same problem with their RCA 52" HDTV. Mine has been turning itself off and on now for a few months but I just kept using it because I knew it would be too expensive to get fixed. Well tonite it died! I was watching the news, it shut itself off and turned itself back on 7 times. Finally on the last time I heard a sizzling in the back right before it went off. I waited a few minutes, turned it back on and it started to sizzle again and just shut off. I unplugged it, got on this site and now see I am a member of a very large club! PLEASE EMAIL ME and let me know if there really is a class action lawsuit...I want to join!!! [email protected] |
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Lufio
September 24, 2009
Very upset
I am very upset that RCA has a product, that, with very little hour use has burned two lamps out in 6 to 7 months, I have tried to get help from RCA and the company where I purchased it. I feel that I have a defective product. Consumers beware of the HD TV. After warranty the service is poor from the manufacturer, and the expense is great. The TV is not inexpensive either for a large screen like I have.
Their customer service is not helpful at all. They do not even want to hear you out.
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Brokovsky
September 20, 2009
Fraud and scam
We bought a RCA 50 inch HDTV. It broke. It is under warranty. We called RCA and they give you the repair service to use. The repair service came out and said they needed to order parts. That was over a month ago. Every time we call RCA they say they ordered the parts and will take seven to ten business days. Each time we call we get a different person and they say they will order the parts. Guess what the repair service still doesn't have them. When we ask to speak to a supervisor the RCA people will not connect you to one. They are doing this to a lot of consumers.
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P Wright
September 16, 2009
Resolution of complaint
My son had purchased a microwave and grilling oven for me at Christmas. Since using it has thrown a spark twice while boiling water to make a cup of tea. The cup was plain white with no design. I contacted the store (Walmart) who said that there was nothing they could do as it was a promotional item they got only at Christmas. I contacted the phone number on the back of the microwave and spoke with someone there. They told me to do a factory reset on the oven and then use it to see if it sparked. If it did I could bring it to Walmart with the receipt (which I explained already that I did not have as it was a gift) and they would send it away for seven dollars. Without the receipt it would be 42.00 plus I would have to ship it myself. By the time I would be said and done paying shipping, I could buy a new one! I feel it is very unprofessional for a company to ask you to use a product that is a potental fire hazard.
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Jostin
September 15, 2009
Nothing but trouble
I purchased an RCA 32" television on 3-24-06, It worked fine for 10 months but went out the latter part of January 2008. I called the consumer line to file a claim under the 1 year manufacture waranty. I was asked to power down the set and then turn it back on after 24 hours (to disipate all electricity) I called back after the 24 hour time frame and was again on the phone with the rep when I tried to turn the TV back on. It did not work! the rep told me it was because I used the remote control instead of the switch on the front. Repeat step 1 and call back again to use the switch instead of the remote. No luck! I was told by the young lady on the phone that they would send a repair person to my home to fix the set and gave me the phone number of the repair person they wanted me to use. I called him and he informed me she was wrong and he would not drive 47 miles to fix my TV. I called RCA back and was told by another person that I would have to take the set to the shop myself. I did (On 2-22-08). It was there for 2 weeks and was diagnosed with a power supply problem. I waited for another week for the news that the part was not aailable in the United States. RCA would have to replace the set. TROUBLE!!! The repair shop and I have met every demand made of us to expidite the exchange and have been put off at every turn! I am now sitting here having been without a product I purchased in good faith and cannot get anyone to tell me if and when they will replace the set. Its not the set it self as I (after 6 weeks bought another set by another manufacturer) I feel the only way they can be made to comply is if a media outlet helps me bring pressure to bear. I informed the last person I talked to at RCA (Jeff Darcy) that I intened to contact mylocal TV station to help me and was laughed at. So if you can help I would be grateful.
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