Their employees always look scared esp in recieving..but they also are very Nazi like at the REC window..maybe they are?????

I called and ordered two chairs. I spoke with the a salesperson, who told me that it would be just over a week before they were available for pickup. I called back two days later, 11/5, and paid to process my special order. I then called back on 11/10 to check the status of my special order and they told me the expected delivery date was the beginning of January 2009 - two months longer than the week or so that they had initially told me. I told the customer service person that I talked to that I was assured it would be just over a week. She said that she would contact Russell's manager and that they would call me back. I called back approximately an hour later and made sure they had the correct contact information, since I had not heard back from them. I was told that the message would be delivered to Russell's manager and that they would call me back. I never received a call back from his manager. I called again on the morning of 11/11. I told them about the issue, that I needed the chairs before January and that I wanted to cancel my order. I was told by the customer service rep that she would call Russell's manager and that she would find out a concrete delivery date and "call me back in a minute." I waited for 45 minutes and didn't receive a call. I then called and told them the issue again. I was told that they would relay it to Russell's manager and that they would call me back. I still didn't receive a call back from them. I then called back again and was told that I would need to speak with Russell to cancel the special order. Russell told me that he couldn't do it and that he would contact the special order dept and call me back. Russell called me back and said that they couldn't cancel it and that it was going to be delivered in a few days. I told him that I had already order them elsewhere since they failed to call me back and give me a final answer on if they would get them earlier than January. He then referred me back customer service. A manager from customer service called me back. She told me that I was not going to get my money back, even though they had told me January initially, but they would be getting them by the end of the week. I told her the same thing, that I had already ordered them elsewhere since I had not heard back from several attempts to call and get a firm delivery date. She was very terse and even LAUGHED at my remarks! I told her that I wanted my money back and she said it was going to happen. What great customer service. Not only did they keep my money after giving me the wrong information, they actually laughed!

I originally made a deposit for a purchase of over $8, 700 worth of beds, dressers, and a flat screen televison from RC Willey, and was told by the salesman to come into the store 4 - 5 days before I wanted delivery to pay the balance. I came in 7 days prior to the time I needed delivery of the beds and television and was then told that it would not be able to be delivered until two weeks after my requested delivery date because it was being delivered to Lake Tahoe, which my salesman knew at the time of the purchase. The day before the scheduled delivery I called the delivery number to verify the delivery. They had the beds scheduled, but the television was scheduled to be delivered to the wrong address! After speaking with several people they assurred me the delivery was corrected and that I would receive the beds and the television the following day. The next day the beds arrived, but there was no television. The man delivering the beds called the store and they in turn called me to say that the televison would be delivered the following week, and asked if I would now also like the dressers I had on hold be delivered at that same time with the television. I confirmed that I would like everything delivered on that date. Tonight I called to confirm that the dressers and television were being delivered tomorrow and was told that the dressers were never scheduled for delivery and that in fact I would not be able to receive them for another 10 days! This delivery service has been outrageous, with no one accepting any responsiblility for the three delivery errors. I WILL NEVER SHOP AGAIN AT RC WILLEY!

I visited RC Willey, Orem, UT store to buy a HD TV on the Presidents Day. RC Willey had a special Presidents Day sale going on that day. I liked a Toshiba Regza brand and decided to buy. I also ordered a TV Stand. Later I was told by Travis, the Sales Agent that the TV that I liked is on back order. I was told by the agent that I would receive the TV on March 13 after the next stock comes from Toshiba. On March 13, I was contacted and told by the same agent that the TV I liked is discontinued and if I like the Floor Model, they can deliver on March 19. I agreed over the phone. The Sales Agent later contacted me on March 19 and told me the TV will be delivered from their warehouse and will arrive in my house on March 22.

On March 22, the delivery guys delivered the Floor Model without a remote control and a manual. The Entertainment Center also was not delivered. I was told I will receive the remote control in the evening of the same day, and I have to contact the Sales Agent for the Entertainment Center. Since the remote control did not come for a day, I called RC Willey next day. At that time I was told by the Customer Service Agent that I will not receive a remote because that is a floor model, and is sold as is. I was asked to contact the Sales Agent Travis to resolve the problem. Since Travis did not show any interest to talk to me, I asked the store to take back the TV. I was told I will be charged $25 as restocking fee if they want to take back the TV. I was very much surprised at this because I already have an Advantage Plan and pay $45 every year for delivery of items into my home. RC Willey also says on their website that if they deliver any product incomplete, they will take it back. That did not happen in my case.

There is a lot of politics and issues happening between the Customer Service and the Sales Department in RC Willey. Many a time you will become a victim between those two departments fight. They don't keep their agreement of delivering the products on the day they agree to deliver. The bad treatment that you will get from their store will never encourage you to buy from their store again.

Purchased a sofa, loveseat, two end tables, a coffee table and an entertainment center from RC Willey -- thousands spent in cash. Had to wait more than a week for an open delivery schedule and then received a damaged sofa and the entertainment center had two right sides and no left sides (and I was not informed that I had to assemble it). The delivery personnel were thugs without a care for the product. When I called to get it rectified I was told I had to wait FOUR DAYS to get a new sofa and entertainment center. When I asked why I had to suffer the consequences of their mistake I was told by their manager that "I am not a magician" and that he could do nothing for me. I told him to take it all back and give me a refund. He laughed and said it was ridiculous to think I would get another retailer to meet my needs so quickly because RC Willey had the best delivery system in the state. I told him to "watch me". Within 12 hours I had my new living delivered while the RC Willey stuff sat taking up space. Four days later, they showed up finally and took it away. Then came the nightmare of getting a refund -- which I had to wait TWO DAYS to get processed. Stay away from RC Willey. They are arrogant as they think they own the Salt Lake market. They do not return phone calls. Their corporate office promised to call me back in ten minutes -- I am yet to hear from them. AVOID AVOID AVOID!