My Wife and I went to RC Willey on Memorial Day to purchase a camcorder. RC Willey had put in their Sunday ad that they were offering a free gift card for $25 to the first 200 people through the door. We woke up early and stood in the cold, drizzling rain for over half an hour in order to get the gift card. Upon choosing a camcorder and going to the cashiers, we heard almost every single customer ahead of us in the huge line being told that they could not use their gift card on that specific purchase. When we got to the cashier, she told us that we could not use the gift card because the camcorder was the last one in stock, and because we were going to use another gift card that we had received earlier. RC Willey used a bait and switch method to get people into the store just to trick them at the last moment. I am not okay with businesses these days not caring about customer service. ESPECIALLY after they pull something like this, and then they don't provide the opportunity for customer satisfaction emails on their website. A Company who avoids feedback, is a company that knows they would receive a ton of it.

This store has the very worst service, spend you money somewhere that cares.

HELLO,
AFTER BUYING 3 MAJOR APPLIANCES, AN ENTERTAINMENT CENTER, A TV, A BED, AND MORE THEY ALSO SOLD ME A CHEST OF DRAWERS WITH !! TERMITES !! IN IT... I SOON DISCOVERED THE EVIDENCE, AND IMMEDIATELY CONTACTED RC WILLEY. SOMEONE CAME OUT TO INSPECT AND DETERMINED THAT THE DROPPINGS WAS FROM OPENING/CLOSING THE TOP DRAWER!!
I TRIED A SECOND TIME TO GET SOMEONE OUT TO INSPECT AS BY NOW, THERE WAS SOME HEFTY MUNCHING TAKING PLACE. AND--I DON'T EVER OPEN THAT DRAWER EXCEPT TO CHECK NEW EVIDENCE; IT'S TOO GROSS...TERMITE DROPPINGS ARE REALLY EXCREMENT...
I TRIED A SECOND TIME TO GET RC WILLEY TO COME OUT TO INSPECT---THIS REQUEST WAS MADE IN PERSON...I WAS SHIFTED FROM ONE PERSON TO ANOTHER, THE CLASSIC RUN-AROUND AND FINALLY, AN APPOINTMENT WAS SET UP. WITHIN A FEW DAYS, RC WILLEY CALLED TO CANCEL. AFTER JUST DISCOVERING THIS AND OTHER SIMILAR WEBSITES AND READING THROUGH THE VAST LIST OF RC WILLEY COMPLAINTS--SUBSTANTIAL COMPLAINTS, I AM SO GLAD THAT THERE IS A WAY TO MAKE PUBLIC SUCH GROSS MISTREATMENT OF CUSTOMERS AND MOREOVER RC WILLEY'S SHADY BUSINESS PRACTICES...

SURELY, THIS IS A HEALTH ISSUE. IF NEED BE, I WILL HAVE AN ENTOMOLOGIST INSPECT THE DROPPINGS. THEY ACCUMULATE RATHER QUICKLY. IN ADVANCE, THANK YOU FOR YOUR ATTENTION
TO THIS MATTER. (PHOTO INCLUDED)

UNLESS AND UNTIL CUSTOMERS REPORT AND DEMAND FAIRNESS, COMPANIES LIKE RC WILLEY WILL CONTINUE TO DUPE AND CHEAT CONSUMERS.

RC WILLEY TERMITES IN CHEST OF DRAWERS

I just have to start off saying I have never experienced worse customer service ANYWHERE!

My husband and I were shopping for some new living room furniture, dining room furniture, flat screen LCD TV, as well as all new kitchen appliances, flooring, washer/dryer, and a kids bed. We decided to buy the living room and dining room furniture sets first, as they were the most needed, and family will be here for the holidays! ;) We haven't bought new furniture for quite some time, so we visited all of the local stores to get an idea of average prices, brands, and customer service at each.

After much (Too Much!) searching we finally narrowed it down to a few nice sets we were interested in at three different stores. We decided to buy the stuff from RC Willey due to the fact that they had a set we really liked in their clearance center again (We have seen this model in the clearance center twice so far), and their yearly delivery charge which would allow us to get all of the different items we were planning on buying delivered when we needed them and not having to pay delivery charges each time we bought something. In this day and age, that can add up to a significant amount of money!

The couch, love seat, and dining room set were delivered about a week after we paid for them. As soon as they unwrapped the love seat we all noticed there was a cut right on the top of the left hand arm from a utility knife or something similar. The delivery guys told us it probably happened during the move from the store to our house and they would take it back and call us to schedule the delivery of the replacement, within 24 hours. Of course, like everyone else here we waited and waited. The next afternoon I called and left a message for the salesman asking about the status. I did it again the next day. We never received a call back to either of the two phone calls.

Today my my son and I went to the store to try to find out the status and see what I could do to help it along. The cashier was extremely rude right off the bat, and told me that "I wasn't getting a replacement couch, sorry". I was a bit taken aback at that explanation, and asked to talk to a manager. When the "Furniture Manager" came over he said they didn't have any more of the love seats on the floor and we were stuck having to buy a new one "if I wanted it to match", or WE could bring back the couch and buy something else. Even though it was through no fault of ours that the love seat was damaged in the first place! I told him that if I brought it back, there was no way in "heck" I was going to buy anything else from this store ever again. He was VERY rude and patronizing with very passive aggressive answers and "solutions".

I can't imagine this is how any owner or investor wants their customers treated. This type of service is something you unfortunately might expect from the minimum wage teenage cashier at the local fast food place, but not somewhere where you are planning on spending multiple thousands of dollars, repeatedly.

Sincerely,
A Former Customer

I purchased the fabric protection plan for a sofa. I needed a spot cleaned on a cushion. The person that came to clean it took the one cushion outside. When he brought it back in he had burned a hole in the cushion from his exhaust pipe. It took 8 weeks for rcwilley to get a new cover for the cushion and when it came the color did not match. rcwilley never did make it right.