My Rains Soft water treatment system is horrible. It doesn't work as advertised. I get dirty water out of my sink taps, toilets showers about 3 - 4 days a week. The system has been in place for about a year and my water has been worse than it was on the softener and chlorinator we had previously which they hauled away after installing the Rain Soft system. I paid $5000 for this system. I've complained, FL & Energy Water & Air have sent tech's out at least once a month. The problem still continues. What do i do next? I'm trying to contact the corporate office. Someone has got to stop running me around and fix this thing. It needs to work as advertised by their sales person Louella said it would. The "liquid Soap Products" suck. They do not clean anything. We were told that these products along with the beautiful clean rain soft water would be all we need to keep our home clean and spotless. Yeah right, we have water stains on everything!!! I can't keep the toilets clean, shower stalls clean, our clothes smell after washing them. We are at our wits end. My wife is ready to leave me because I pulled the trigger on the $5000 water system when the one we had was adequate, the only problem I had grown tired of was having to mess with liquid chlorine and constantly trying to get the right amount in the chlorinating tank so the water didn’t smell like chlorine. I was looking for a “hands off “water purification system. Louella came to our home and spent just over 3 hours showing us all these amazing things Rain Soft water can do and the “Liquid Soap Products”. How bad and horrible our water was, she did some many tests to make the water yellow, brown, pruple and it was disgusting. She wouldn’t drink our water, she said bottle water was bad to, spring water had animal feces in it. I was convinced we HAD TO HAVE this Rain Soft water system, then she told me the price $8500. I laughed at her. I told her there is no way we would pay that much even if the water turned to gold coming out of the tap and asked her to leave. Well she wouldn’t leave, she said she just couldn’t live with herself knowing we had such bad water and then made some calls outside. She came back in and said $6500. Again I told her this wasn’t going to work for us. We just don’t have that kind of money. She finally said ok we can have it for their cost, $5000 that she was only gonna make $100 but I had to give them my existing softener and chlorinator on trade. My wife didn’t want to do it, it was still too much money. I’m a salesman that’s what I do. I had to tough negotiate with my wife to get this unbelievable, life changing, I’ll never have to mix chlorine again water purification system. This was the best water on the planet. We’ll never have to clean anything ever again. We’ll have pure water, life couldn’t be better. We’ll be healthier, we’ll save so much money because you only have to use a teeny tiny amount of their concentrated “Liquid Soap Products”.
The system was installed April 2010 by FL & Energy Water & Air. They came out to fix it around 2 times a month through September 2010. I don't have all of the service work orders but I have 6 of them dating through late August, and 2 more from April & May 2011. They didn't always give me a copy. I even tried to reach the sales person Loella and couldn’t get her to call me after repeated attempts. I haven’t seen or spoken to her since the day she demoed the product and sold us on Rain Soft. Jude, the service tech asked that I give a few months before calling them for service work on that last trip Sept, 2010. He said that the system needed time to adjust and settle in. Well nothing changed in the water quality. During those few months through Nov 2010 we still had dirty water and all the associated problems. The holidays were upon us and we got caught up in them and didn’t make a service call. I am a business owner and became very very busy after the first of the year. It is my busiest season Jan. – April. I work long hours and 7 day weeks. My wife is a CPA and she does the same. I thought my wife had called in service work and she thought I had been taking care of it. In Feb 2011 we started getting solicitation calls from Rain Soft to do warranty maintenance work on the system. They were going to charge me for this. I argued with them that the system had never worked as advertised and no sense doing maintenance on a system that doesn't work especially at my expense. I resumed the service work requests to get the problem fixed once and for all, March 2011. I called corporate and spoke to a woman there that sympathized with my story but said she couldn’t do anything that I had to talk with FL & Energy Water & Air. She was going to call the owner of FL & Energy Water & Air on my behalf and have him contact me. No one ever called not from corporate or FL & Energy Water & Air. I reluctantly called them because I had no choice but they hadn’t fixed anything on the system since it was installed. I ask to speak to the owner, why not go directly to the top. I spoke to a young man and he swore he’d get my message to him after hearing my story and the owner would get right back with me. I didn’t get a call. I waited two weeks and repeated my calls and requests about every 3 days when our water would be dirty as it served as a constant reminder and soon to be reason for a divorce. I finally asked to speak to someone who runs the business, a manager, supervisor, someone…… I talked with a "man in charge" Scott at FL & Energy Water & Air. He was upset with me that I hadn’t called in a service order from Nov 2010, even after I explained why. He assured me the problem would get fixed. They kept sending the same tech out however, Jude, that had come out all the previous times last year. This went on for about 3 or four service calls and finally last week, May 5th, 2011 a new tech came out, Mike M. I told him my story, I showed him the shower stalls and how disgusting they are and that they look like this weekly, and the toilets black ring that appears over and over and over every other day, and the smell of the water, the smell of our clean clothes and bath towels, the water stains on the glass in the master bath shower stall, the stains on our wine glasses, pots and pans, everything. He suggested we put bleach discs in our toilet tanks to keep those clean that because the water was so clean it draws bacteria and the dark rings that appear every other day is bacteria???? What?? really??? We did it, I am tired of having to clean the toilets as often as we do. I'll try anything to lessen the work load. Do you know how embarrassing it is to have family and company over and have dirty toilet water. It looks like someone forgot to flush, 3 – 4 days a week!!! Mike M. inspected the system and said a seal was broken and all clogged up and that was the problem and everything should be fine. He was at the house for about 20-30 minutes. Well today is Mother's day May 8th, 2011 and the water was brown again out of the faucets, sinks, showers and toilets. Nothing has changed. It’s the same old problem.
My wife has contacts. She puts them in the mornings and has to use the water from our reverse osmosis tap in the kitchen every day because the water from our master bathroom tap is brown and smelly. There is a two gallon storage tank for the osmosis water. We use this to cook, to drink. The water from our tap to us is not drinkable. Taking a shower is awful, you don’t feel clan and you smell. Our clothes have a distinct pissy smell. We thought it was the “Liquid Soap Products” not cleaning them. Those products didn’t clean anything, It isn’t concentrated. We had to use double just to get the clothes to smell tolerable. We finally gave up on the “Liquid Soap Products” and went back to regular laundry detergents, we’ve tried every brand we can to make the clothes smell better. We even bought a new washer and dryer. It’s the water!!
I want my $5000 refunded or for the love of God please fix this system to work like it was advertised to work. Put in a new system whatever it takes. I’ve asked FL & Energy Water & Air to come out and do the sales presentation all over again. Come out and show me what this water system is supposed to do. I have pictures I'd be happy to share with the world just email me at [email protected] I will not stop trying to get this resolved. I can call my local TV networks to do a story. I can start an anti Rain Soft Facebook page and website. This will get resolved.
Leonard Jenkins

The company pressures customers and residents of certain areas to get a water test done in their homes. It's borderline harassment. When somebody says they are not interested, they keep calling until they get a "Yes" or when the person say to put them on the "do not call list". Even then, they still call customers. I've called a couple of homes where they've told me they had already received a phone call that day or they had already told our company to stop calling their home. Great Lakes doesn't even have the water treatment system in the workplace for employees to actually test the water for themselves and believe in what they are selling. The owner Abe, gives false pretenses of the company and fires employees when they aren't being "nice" to him and that goes as far as just not saying hello when walking into the building. He told me that because I was tired from school and didn't look well rested, he felt it was best to let me go and find somebody who was more energetic looking for the position that I was in. Abe fired an employee for not reading a script like how he wanted it to be read. Well the problem with that is, he had given us a new script to read everyday the first week that we had gotten hired. It was very hard for us to memorize one script when we had another script thrown at us the very next second. Abe also was pushing us to kind of bend the law as far as what we were to say when calling people and how to set up appointments because him and his sales techs/drivers were having a hard time finding work (as far as customers were concerned). Abe actually told the new hires that he needed to get appointment be any means necessary. It was a very hard place to work at and I have worked at plenty of calling centers with sales work and this has been the worst by far.

I bought the Rain Soft bull and only after a few months my water system seemed to not be working. My dishes were nasty and when I would wash my truck and spray it off, it would turn white(my truck is blue). I ask the rain soft rep to have my water tested twice and each time he would say someone would be out in a day or so but still nothing after a month. I also ran out of automatic dishwashing gel( they only gave me two gallons) and asked for some more and they told me that it would be $15. What happened to the 5 years free deal the rep told me about. Nothing but lies I guess. I am refusing to pay until I get service and I don't care how mad they get because this is a bunch of bull.

I own a Rain Soft water treatment unit. A few months ago my neighbor's property had minor flooding. She called a leak detection company to see what was causing the flooding. The leak detection company traced the problem to my Rain Soft unit which was improperly installed in violation of county code and malfunctioning directing water underground directly into my neighbor's yard. The leak detection company turned my unit off, I had to pay the leak detection company, and they documented the problem in writing so that I could get in touch with Rain Soft to get them to reimburse me for the costs I incurred because of the improper installation and also to come to do whatr is necessary for the unit to be in compliance.

I called Rain Soft's headquarters and explained what had happened to a women by the name of Susan Shoemaker who told me to send copies of the paperwork to her and that everything would be taken care of. I would be reimbursed the leak detection costs, corrections would be made for a proper and county compliant installation, and I was assured that anything that was necessary to be done to get the unit functioning properly would be taken care of without having to pay a service fee.

That was over three months ago and nothing has been done by Rain Soft to rectify the problems. I've not been able to use the unit so I'm not getting any of the benefits of the unit. I've left voice mails for Ms Shoemaker who doesn't seem to be available to speak with personally anymore. I've never gotten any return calls from her or anyone at Rain Soft. No mail communications either.

Rain Soft doesn't assume responsibility when problems arise that they caused. Their word is not worth two cents. I would not recommend this company to anyone. Seek out other water treatment systems from other companies.

On December 31, 2008 Rain Soft water treatment systems came to my residence to perform maintenance service on my water purification system. I was told that since I had been a long time customer the charge for the maintenance would be $96.00. Upon completion of the service and the instillation of three ( 3) salt blocks I gave the individual a check in the amount of $135.95 ( 3 blocks @ $13.31 each)and was assured by the same individual that the account was paid in full and noted it on the bottom of the check. Today, March 09, 2009, I received a bill stating that my account was past due in the amount of $91.94. Upon calling Rain Soft and speaking to Liz I was told that the account was past due because I had bought salt. All attempts to explain that three blocks of salt could not cost in excess of $43.00 each was useless. Needless to say, I will no longer be using Rain Soft .