RadioShack

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1 stars
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Category: Services

Contact Information
Hawthorne, California, United States

RadioShack Reviews

Poolman August 28, 2009
Scam charges
This morning I took my VCR to radio shack with the intention of having it repaired. Everything was all said and done when the person behind the counter said it would cost $85.00. I informed him I would pay the deposit of $20.00 which is customary, and the balance upon receipt of the repaired VCR. He refused to do this. I asked him if the policy has changed. He said as long as he was with radio shack this was the policy. I regularly take things to radio shack for repair and am fully aware that this is not the policy. I then advised him that if he was not willing to charge me for the deposit only I would complain about him. He then told me that when I complain about him not to mis-pronounce his name and he gave me a business card, crossed out the name, and wrote manger on it. He then told me that he makes up the policy and that it is whatever he wants it to be and that when he entered the $20.00 amount for a deposit which I gave him that his computer asked for a balance of $65.00. When I walked into the store 1st, heavy rock music videos were playing and he was on the phone. I asked him to deal with the customer 1st and then the phone, to which he said he must 1st wait for his terminal to warm up. It was now 4 minutes past opening time of ten o'clock. After he had entered the information about my VCR, and after knowing that I expressed interest in another item in the store, he advised me that he would help another customer with something and come back to me. After he finished with the other customer I said forget it and he gave me my $20.00 back, and I walked out of the store with my broken VCR. I then took the VCR to a radio shack store at 1365 younger street where someone took my complaint, $20.00, and received the VCR for repairs, courteously, and efficiently.
Disturbed and Irritated July 12, 2009
Sexual Harrassment taken lightly
I am a former emplyoee of Radioshack. I resigned because of the fact that I tried to file a sexual harrassment case against one of my co-workers. My DM told me that I needed to quit being dramatic and that I needed to grow the f@!k up. I'm so disturbed as to how a company can run a business and a corporation like this. I made several complaints to my DM and the only thing that he had ever said to me was that I needed to quit being dramatic and that I needed o grow up. What kind of DM says that to an actual sexual harrassment complaint? I mean things were bad when this employee started and started calling me baby and babygirl. When my manger confronted him with this, he replied, "I knew what I was getting my self into, coming to work with a bunck of women." When we all felt offended by this we went to our DM and he [DM] said that we needed to quit being dramatic and childish. I had many instances with this employee and his sexual comments and his prying into personal life, for example, he asked me one day if my boyfriend and I shared a room. When I replied that yes we did, he said " So ya'll share a bed?" When I said that yes we did, he made a comment that we weren't married and that he couldn't believe that our parents would let us do a thing like that. I'm 20 and no longer live under my parents roof and my boyfriend is 21 and quite frankly, it's none of his business. One would think that when you walk into a environment that is supposed to be professional you wouldn't be judged about your personal life. I was having a bad day one day and wasn't my normal happy self and this employee said, "Are having your period or something?" What does my preformance have to do with my period? When I told him that it was none of his business, he said "Well I guess so." He would always call me Miss and when I asked him to stop because I didn't like it, he told me that he was 34 yrs old and could call me whatever he pleased. He was always wanted to be right behind me when I had to use the computer to make a cell and he always found a was to touch me. After I resigned, as I was leaving the store, my co-worker came up to me and put his hand on my shoulder and started to rub it and said "Sweetheart, I'm glad that you are leaving." This is a n outrage!! My Manager also resigned because of this same issue. She complained to our DM, and all the DM would tell us is to quit being dramatic. This particular co-worker would call us sweetheart, baby, babygirl, and honey. After making multiple complaints against him the DM would tell us that we were being childish and over dramatic. How would anyone feel if they were called baby and sweetheart by someone that they didn't really know and this person was not related to them? This needs to be taken care of and this DM needs to be let go.
RadioShack July 4, 2009
Disception about insurance
Salesperson lied that we had to purchase insurance. He was going to hike up the price if we didn't. When we found out it was a lie, they became belligerant and nasty. They refused to return insurance money to us.
Herbert May 3, 2009
Unauthorized charges
I went into my local radioshack to purchase a radio antenna. They did not have the antenna, but after looking around, i ended up purchasing a new cell phone and changing my current cell phone provider in order to take advantage of the new customer specials. I purchased the phone the $350 phone for $99 due to the new customer special. I also had to pay for a $36 connection fee from AT&T. Everything OK so far... But here goes the kicker... I went to the Radioshack web site two days after I purchased the phone, and noticed that they had the exact phone I bought for free along with free connection fee!! So, I contact the store and they told me I can bring my phone back, reconnect me with Sprint (my previous carrier) and reconnect my old phone. This would take about 3 days (I don’t understand how they can port your number to a new carrier in just 10 minutes, but switching back takes 3 days!?!). By that time, the web special would expire. So, I contacted the corporate customer service, they passed the buck to their wireless supplier and after talking to the Customer service manager, they never took responsibility. I was upset that they did not inform me of the web special when I bought the phone in the store. They had 2 prices for the same product. Since I bought the item in a physical store, I was penalized. Again, the Web item was free with free connection. I feel they stole my money. If they were a honest company thay would have disclosed the web special and then let me, the customer, decide if I want to pay for it and get it at the time of the transaction (convenience), or, get it free but wait for the item to ship to me. They cheated me and the corporate CS did nothing but pass the buck and try to confuse me with a complex explanation of their marketing strategy. My third response to them was never addressed. I'll be sending a letter with the email conversation to the CEO. Radioshack is a dishonest crook of a company!! I will never set foot in there stores again!!
D.W. April 6, 2009
Unprofessionalism (poor customer service)
On 4/5/2009 I visited the Woodstock, GA Radioshack to conduct a refund transaction through an associate at this location by the name of Mike. This man was very rude and assumed right off the bat that I was ineligible for a refund, after calling several of his surrounding colleagues from his personal cellular phone. I had all proper receipts and the 2 items were in their original packaging. The 2 items together total to around $60.00 or so. I was told due to the date of original purchase that a refund in cash was not an option but a store credit would be issued, he fumbled around for several minutes and then told me they were not going to give me anything! He then stated in a very hasty unprofessional manner that he would be notifying some of his other colleagues via e-mail that I was trying to get a refund on a 1 year old purchase, which I had no Idea the purchase had been that far back in time other wise I would have never even attempted the visit. This man really needs some coaching in customer service/dealing with the public!!! HOW RUDE!!!
sadiedust March 25, 2009
Rude Associate
I had called the manager to ask about a product, and i asked about the model number. Instead of helping me, he said " anything else you need, Im only gonna make one trip!" It made me feel like i was bothering him...they have permantly lost my business.
blondeinabottle December 19, 2008
They cancelled my order without consent
I placed an order online for a PS2 for my son, (his just broke) for Christmas. Then I thought I would change the shipping so I could have it faster. I called the 800 number on their website and the douchebag on the other end supposedly changed the shipping method, no prob. Then I get an email 20 minutes later stating my order was cancelled, no reason given.

So again, I call the 800 number on the website and talked to douchebag #2. He said the order was cancelled at my request. So now I"m pissed. After going through the whole story with him he tells me I can reorder the playstation with a different card since now ther is a $130 hold on my debit card, my only debit card. So I request to speak to the supervisor. The supervisor isn't in yet and he can take my number and they will call me in 12-24 hrs.

Two days go by...nothing. My money still wasn't refunded and the supervisor didn't call me back. Now it's December 19th with no playstation and no money for the playstation. I can't even purchase one someplace local.

So I call back again and because radioshack will not verify my debit card info with my bank there are still several days left before the hold is released. The Supervisor( douchebag #3) does not offer any help or solutions except when the money is refunded, order another, pay for overnight shipping and they'll refund the shipping to me. IN WHAT 1-2 WEEKS...I DON'T THINK SO YOU IDIOT.

RadioShack has nothing but ignorant fucks that will not do anything to even help resolve what could have been a simple problem.

I just wanted to change the amount of time it took for the playstation to get here. Well, I got what I wanted...instad of 5-7 days it changed to NEVER!!!
July 23, 2008
Stay away
Salesgirl sold me a phone that didn’t include any wires sold me a payment card I did not ask for said I had to have it and manager bs on my activation I spent 186.00and when I had to come back twice the salesgirl acted like I was being a nuisance I couldn’t get my money back 2 days later.

I hate Radio shack will not buy even a battery from them.

Gaithersburg square shop center gait md. When I asked for my money back 2 days later salesgirl said I had to get it from sprint, now I’m stuck with a phone I don't want.
May 13, 2008
Their technicians ruined my I-Pod
I purchased my Apple I-pod nano at a Radio Shack in Florida along with a 2-year service warranty. After I owned it for approximately 3 months, it stopped working so I contacted Radio Shack and they sent it in to the repairs center in Jacksonville. They sent it back in a few days and I used it 2 or 3 times as I was walking. Well, it just would not come on the next day I tried to use it. So it was sent back to repair again and they sent it back to me and said it was not covered under the extended warranty because I had spilled some kind of corrosive liquid into it. I was appalled!! I had never even gotten my I-pod close to any liquid, much less something corrosive. I complained to the company, to the managers and to the Better Business Bureau, and Radio Shack never even acknowledged a complaint. Don't shop at Radio Shack, please.

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