1) Qwest price for life isnt.

After a year on a "price for life" DSL and home phone service guarantee, our bill inexplicably increased $45 per month. Customer service was not able to explain how a price for life expires after a year of "introductory" pricing. They wer also unable to explain how to read the bill properly. Conventiently, all current packages were much more money then we were previously spending.

2) To lower the bill after a sharp increase when "price for life" expired, we complained about the sham bundled services price, and wanted a credit. Instead, they then removed all bundled serivces without our consent, causing us to loose services for 2 days. This affected business calls.

3) When we moved and tried to transfer our services to the new address. They said we would have service on a certain date. When that didn't happen, and we called to complain, we were informed that the order date was not a possibility and wanted to know who told us otherwise. The call center for repairs is routed to India.

4) We tried to upgrade our DSL to 5MBPS, we rarely get above 2MBPS when we run a speed test on the line. Quest says they can not guarantee higher speeds even though we are paying for the service.

Apparently there is no recourse when customers are scammed and lied to. I am not reimbursed for the time I spend on hold or being passed around from one extension to another. I firmly believe that this is a strategy to make consumers give up and just pay the bill so they don't have to go through any more hassles.

I have been a Qwest customer for some time and i am unhappy with the quality of the service i am getting. For all the competitors out there i would think that the product should be the best in order to keep my business.

Please have someone at Qwest get in touch with me and maybe i will keep my business with you.

I was charged $380 for a service they could not provide. I signed up for a package (phone/internet/direct tv). Had the phone and internet connected and 2 days later direct tv came out and stated they could not install in my apartment complex. I called Qwest and canceled the whole package. I then had Comcast install a package (I know, not much better) 4 months later I was getting bills for past due amount of $380. When I called them they stated they did not have a record of my canceling the package. When asked them to look and see if I was using any of the services, they stated that they deleted the files. After talking to several supervisors and yelling at anybody I could at Qwest, they promply turned over to collections and is now on my credit report. I have disputed and the saga goes on 1 year later.

QWEST recently made a mistake. Their employee did not log the information in our account and they cut off our service before the deadline we had to pay.

Granted we did owe them money. We were told our service would not be cut off until a Monday. So we were frantically finding the money since my husband no longer had a job to pay our bills. We had the money coming in on Friday which is before Monday so that I could call in a payment. I did not want to call in a check that I didn't have money in the bank. Trying to do the right thing (not writing checks before the money was in the bank).

When I found our service had been cut-off before Monday I contacted QWEST to restore our service till that date. They needed to keep their word, it would not be cut-off till Monday not on Wednesday 5 days before. Of course we have absolutely no other choice but QWEST and they have no way of logging complaints except writing to Executive Office at 1801 California, Suite 5200, Denver, CO. 80202. But that is not going to restore my phone so my husband can receive job interviews and we can pay our bills on time again.

I am done with companies who bully you. They have no competition so they can treat you anyway they want. The only way they would restore my phone was if I made a partial payment on the day the cut off my phone. I told them I don't have the money in the bank for a partial payment. I would give them full payment on Friday which is when my husband and I would have our money in the bank. I even offered to write a post dated check for Friday. I could have given a partial payment on the phone but it was the principal of the issue. They needed to finally step up to the plate and follow through with what they told us. They needed to apologize, restore our services till the date they said it would shut-off and to please make a payment otherwise our service would be discontinued.

or

Take my post dated check on Friday when my money would be in the bank to pay them fully. Not a partial payment today to bully me into paying them. I was being bullied by the Credit department and I've had it with QWEST treating their customers anyway they feel and no place for me to complain.

No proof that who I was talking to on the phone was a Manager or Supervisor. Anyone can do anything they just chose to bully me and could care less.

I have already called them twice today and I will continue to call till they get me someone who will take care of the situation.

Qwest and its third party vendor made me an offer that does not exist. They offered a free modem and high speed Internet for $24.99 and now want $44.99 for the same service. They also claim that there is no free modem with this offer.