I have recently had DSL hooked back up for a second time with Windstream. Let me tell you, this service is one of the worst that I have had to deal with. On Monday, March31, 2008, I called to have my service reconnected after 5 months of disconnect. Why did we disconnect to begin with, the service of Windstream. Well, being without a computer and having children at home that need the web to research, I gave them another chance since they are the only provider in my area. To say the least, I was told that I would be reconnected on Friday April 4th. On Friday evening I made a call to Windstream & was told because of the work overload that it would be no later than Wednesday April 9th. On Wed, I got home & guess what! There is STILL NO CONNECTION! I call them, mind you this call starts at 5:30p...they tell me the connection is there I need to call technical support & gave me a number & I called them, again, it goes on & on & on & on - holding... holding... holding... when someone finally comes on the line, Lewis, you can hardly understand what he is saying. He tells me that I have to have some kind of scratch (???spelling is unsure, couldn't understand what the man was saying) ID # to be able to get my connection started! I have NO clue as to what this is... he is the rudest man & plainly not very good with his English. I ask to speak with his supervisor & tell him that this is not acceptable, I have now been on the phone for 2 hours!!! He screams at me tells me that his supervisor could not help me no more than he can... this is what I understood. He finally gets his super. And now I am talking to Jim, who is very heavy with his English also. He again tells me that I need a S??? ID #. I also tell him that I have no clue what this is, he tells me that he has to put me on hold, I tell him that now I have been on the phone trying to resolve this issue for over 2 hours now & I don't want to be put on hold & hold & hold & hold. He stated that I would have to be put on hold for him to see what is going on & told me it would only be a minute, well... that minute turned into 20 min, now I have been on the phone for 2 1/2 hrs!!! Talking about frustration! When he comes to the phone, he tells me that a mistake has been made & I don't need that s??? ID # & will help me get my computer going. At this point I am so furstrated, that I give the phone to my son to continue. Now, Jim has my son on the line & tells him to reset the windstream modem. He does this with the direction of Jim. It doesn't work. He has him do it again. It doesn't work. He has him do it again. It doesn't work. Now we have been on this call for 3 hrs! After about another hour, Jim tells my son that the modem is bad & he will overnight one to us & will get the next day. Guess what?! It didn't come the next day.

This morning, I have my daughter call Windstream, to see where the modem is that didn't come yesterday. She calls & talks to Tracy, and she was RUDE to her! What the heck! She puts her to Michael & he was also RUDE to her! He transfers her to another girl (which she didn't even get her name) & she was actually helpful & nice & told my daughter that the modem would be there by 5pm today. Good luck, huh, for something that was to be sent overnight & its the next day & may not even be today, the way the lie to you.

IF I HAD ANOTHER PROVIDER TO GO TO I WOULD DO IT IN A HEART BEAT. SOMETHING REALLY NEEDS TO BE DONE ABOUT THIS INSTEAD OF LETTING IT KEEP ON GOING ON! To say the least, if the modem is not there today sometime, I will probably be on the phone again for almost 4 hrs trying to get it resolved!

Now you tell me, is this up to par with what they are advertising? I CALL THIS FALSE ADVERTISEMENT! COME ON WINDSTREAM, GET A GRIP, LEARN ENGLISH WHERE WE CAN UNDERSTAND YOU & BE POLITE!!!