Pure Digital Technologies

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Pure Digital Technologies Reviews

booandluna December 13, 2010

flip Ultra digital camcorder

I purchased a flip Ultra Digital Camcorder in December of 2009 and after using it 4 times the power button broke. I did not abuse this camera and just pushed the power button gently to turn it on and it snapped and now just flops around. It will not turn the camera on. I called the Pure Digital Technologies support line and was told that I would have to pay $79.99 for them to look at the camera. I told them they should replace my defective camera and I was told they would only do that after I paid the $79.99 and if they determined the camera could not be repaired. I was totally ripped off by this company and I don't recommend that anyone purchase a digital camcorder from them when there are other reputable companies that stand behind their products. Pure Digital Technologies stinks.

No. 1 October 11, 2010

Defective product

The Flip Ultra HD Model U212OW is a defective product because it cannot be properly recharged after drainage of the battery. All sorts of error messages ensue. It was bought in Dec. 2009 as a holiday present. Until August I put up with the inconvenience of having to remove the batteries from the camcorder and reinserting them before every recharge.

The capper came during my vacation in August 2010 when the battery became fully drained. When this happens, it is impossible to ever charge the camcorder again because the Ultra HD is designed so that the "On" button does double duty as the "Recharge" button. So when the battery is fully drained it can no longer be turned on for the recharge!

Pure Digital Technologies, 30 Maiden Lane, San Francisco, CA 94108-5429, telephone 415-445-7626, is the manufacturer of the Flip camcorders. The Mino model is a decent camcorder but beware of the Ultra HD and its design flaw. I have asked Pure Digital Technologies for a refund or at least

replacement with a new Mino. They have not responded to my complaints. I have also filed complaints ith the Better Business Bureau in San Francisco and the Attorney General of the State of California.

My advice to everyone is to avoid purchasing from Pure Digital Technologies. Buy your pocket camcorder from any of their competitors and spare yourself the aggravation of doing business with a company that has no customer service and no conscience. Don't end up with a $149 camcorder that is useless in less than one year!