Do NOT fall for the $1.00 ADS - Neither the unit, nor the price are guaranteed at all. We reserved a unit, had a confirmation email in hand, confirmed with them over the phone (and they call daily until you talk to them); even went to the facility a few days early to make sure everything was in order and measure the unit when were told "that rate was just if we happen to have that unit available - the only one in your size is $40 more per month." They also said repeatedly "we do not raise rates for a year", when I asked where it says it in the contract was told, "we can't put it in writing since all units are month to month."

Very misleading advertising, taking advantage of people who are out of time to go shop again for a unit after believing they had a unit and price arranged. There are legitimate places out there with the same $1 for the first month who GUARANTEE your space and rate - PublicStorage does not.

After suffering a painful foreclosure in 1999, I slowly purchased household items so that when I purchased a new house in the future I would.

In 2009 I rented storage space from Public Storage and put all my household items in it. I had enough item for every room of my future home.

In December 2009 I noticed the lock to my storage unit had been tampered with. One of the locks had been cut through, the other lock was jammed in such a way that it was jammed and my key would not work. I had to climb a ladder to the top of my storage unit to look down into the unit to see what had been stolen.The metal grate on top of the unit had been cut and pulled back and my property had been lifted up from this whole in the grate.

Every time I had come to check on my unit before the theft, a male and a female Public Storage employee would casually strole by and look into my unit whenever I would be standing in the open door of my unit.

I found out about the theft when I went to pay my bill. As I was paying my bill the male employee did not inform me that My locks had been tampered with. There was also a policeman in the office when I was paying my bill.

Again, the employee did not inform me of the theft to my unit while the police officer was there. And he was very arrogant. I felt so devastated and violated by the theft and honestly did not know what to do. The items I had in storage represented my hope of purchasing a new home in the future. After previously suffering a foreclosure this theft was equally devastating.

After I went home I Called Public Storage and spoke with that female employee and told her I would return with the police and file a police report. She told me I could not call the police and that she would not be there. She sounded very nervous and I have not seen her there since. She seems to have vanished.

Now I’ll talk about the insurance Public Storage insisted I buy from a company that is affiliated with them. When I reported the theft they told me that the policy required that I have receipts for each stolen item. However, the insurance company refused to send me a copy of the police even though I requested it three times and pay insurance every month.

I have never been treated so badly by a company in my life. I firmly believe Public Storage employees were involved in the theft of property from my storage unit.

ON 6/26/10 I SHOWD UP AT PUBLIC STORAGE ON BARDSTOWN RD IN LOUISVILLE, KY TO CLEAN IT OUT. I HAVE LOST MY ID BUT HAD A COPY PLUS PROOF WITH OTHER FORMS OF ID. I TOLD THE HEAVT SET RUDE LOUD MOUTH LADY AT DESK THIS AND SHE WAS RUDE AND NOT NICE FROM START. SHER REFUSED TO HELP ME BECAUSE SHE SAID I HAD NO RPOOF OF WHO I WAS. I ASKED HER TO CALL CORPATE FOR ME AND SHE SAID RUDE AND IN A NASTY WAY YOU CALL THEM. I AM NOT CALLING NO ONE. O ASKED HER NAME AND NUMBER OF CORPATE AND SHE REFUSED. SHE DID NOT HAVE A ID BADGE ON. I SAID GIVE ME CORPATES NUMBER PLEASE SO I CAN CALL THEM AND SHE THROUGH SOME PAPER AT ME WHICH HAPPEN TO AHVE THE NUMBER ON IT. I SAID THIS WILL LOOK GOOD WHEN I FILE A COMPLAINT ON YOU WITH AG OF KY AND SHE LAUGHED AND SAID WHAT CAN THEY DO TO ME.

I CALLED CORPATE BUT SINCE SHE REFUSED TO DEAL WITH ME THEN THEY COULD NOT HELP ME AND THEY COULD NOT SEE ME ID OVER PHONE. MY SISTER WHEN IN AND ASKED HER FOR INFO AND TOLD THE HEAVY SET LOUD MOUTH LADT SHE HAD A NUMBER TO GET IN GATE. THE LADY TOLD HER IT WAS RIGHT NUMBER. BUT I AM OWNER OF STORAGE AND SHE REFUSE ME INFO BUT GAVE SOMEONE ELSE INFO WHICH IS NOT ALLOWED AND UNLAWFUL. I CALLED CORPATE BACK TO TELL THEM WE WERE CLEANING OUT SHED AND COULD NOT CLOSE IT OUT RIGHT SINCE THE LOUD MOUTH HEAVY SET LADY REFUSE TO DEAL WITH ME AND DID NOT KNOW HOW TO ACT PROFESSONALY. WE LEFT THE SHED UNLOCKED AND CLEAN.

THEY ARE STILL TRYING TO BILL ME FOR THIS SHED WHICH WASD CLEAN AND EMPTY AND I FIND THIS A SCAM AND THEY SHOULD FIRE THIS RUDE AND LOUD MOUTH HEAVY SET LADY.

My rental agreement says my monthly rent is due on or before 1st of the month;it also states that late charge is due after 20th of the month.They advertised that the first month would cost a dollar and I paid for 2 months in advance.I have never missed any monthly rent.I have been with them since 10/26/2001.I paid the rent at begining of April;when I told them I was moving out on 04/30/2010, they asked for another rent which I refused to pay then I received a letter from a collecting age week.Please help.
EUNICE

Upon investigating the pricing structure of a 10' X 10' rental space I had rented back in 2000, that I was currently paying $308/mo for, I found that Public Storage was leasing the same spaces with their $1 for the first month rental advertised fee, for $160/mo. When I questioned the district manager for the company on lowering m, y fees, he said that I needed to find another space and move to it in order to qualify. When I found a space in the same facility for the same basic size 9'X10' and on the same floor, applied online for it. I was called by the facility to let me know that I was denied the $1 first month fee due to being a prior customer. This after overpaying $140/mo for the last 5 years. My message is for all owners of Public Storage Spaces to re-qualify their investment costs, and determine if moving wouldn't benefit those who have had a space for 3 years or more since the recession. Public Storage, instead of rewarding customers that have supported them through these tough years, have decided to treat them as real estate owners of 30 year fixed rate mortgages. Be wary of your deeds!!