This company have frozen my joint account with my husband. I contacted the company and told them I was never served, and after talking with a Mrs Davis, we realized that this credit card was never mine to begin with. The name is not the same, the address is incorrect, and I never got notified of anything. They advised me to send my drivers license, my social security card, and bank statement and work payments out with them. I again stated this isnt my account, but she told me I would have to deal with that, the only way to get this account unfrozen is to make payment arragement with them. I was shock to know that this could be done, no notification, the address is incorrect, and the name is different. How does this happen? Please with what is going on in the world today, this should not be ok to just take peoples money without all the correct information, its just not right.