When I had problems with their previously installed security system that left half my house unprotected, I was informed that it was an 'old system' and the hardware was no longer supported. They then tried to push me into installing a new system. I shopped around and found another service that could install a new system and provide monthly monitoring for far less money than Protection One. I sent Protection One a cancellation for the monthly monitoring, but they continued to bill me BECAUSE: 1) I had sent the cancellation to the 'payment office' instead of the 'billing office, ' and 2) It is THEIR policy to only allow cancellations every three months. So, despite not even using their service, I have to pay a total of four extra months and mail another cancellation to the 'correct' address. (Silly.)

Read your agreements carefully and just line out things that don't make sense. I don't have time to mess with these guys other than to write this report on their gross lack of: 1) good customer service, and 2) just plain common sense.

I am an attorney who represents a homeowner who had a home security contract with Protection One. The homeowner was assessed an early termination fee when he moved out of his house before a three year window.

I am looking for anyone who had a contract with Protection One and was assessed an early termination fee. If so, I would appreciate you contacting me at my e-mail address, [email protected].

I am looking for information only. I am not looking for clients, just other victims who were subject to the same situation.

Thank you.

Minh T. Nguyen, Esq.
[email protected]

My wife and I signed up with them 2 years ago. We are moving to a new home 1 mile away. Their rep assessed our new house already equipped with a good alarm system and proceeded to assess us a new activation for $200 and also for every single window that are already wired, and charge us for a new box. Ultimately, they wanted a $900 to “transfer” service.

What’s worse is that if we decide not to use Protection One anymore, we are still responsible for another year’s worth of payments for the old house! They did not give us a copy of the contract, which apparently says that we’re locked in for 3 years! There is no contract termination fee; rather, they are going to fully charge us 15 months of cost ($500).

This is a highway robbery. A competing alarm company will charge only $20 to sign up with existing alarm system on the new house, with a contract that I can end any time.

I suggest that no one sign up with these crooks at Protection One. Go with a company that actually provides reasonable service with good price. Protection One did not even provide good service. When my alarm started to chirp in the middle of the night every 10 minutes, their response was to have us wait 3 – 4 business days until someone can come by.

Stay away from Protection One.