I purchased this alarm system in January 2008. The salesman told me I would get all doors and windows alarmed plus a fire alarm. What I got was 3 door alarms and nothing else. Not only was I lied to, but the system did not work properly. It would beep all the time for no reason. I called PA but was told I would be charged if I wanted someone to come out and repair it. Meanwhile, they were taking $35 every month from my checking account via my debit card. For five months I tried to resolve this issue even included the bbb. Nothing. By the way, they have an unsatisfactory rating with bbb.

My only choice was to cancel the debit card and get a new one. Now they call 3-4 times a week for their payment. I spoke to them one time to no avail. Now I don't answer their calls. Let them take me to court and I will produce the faulty equipment they sent me. A box of junk.

Ordered their service in Apr 08 the sales rep told me is was a basic "Plug and Play" with broadband monitoring. When the sensors arrived some of the equipment was missing so numerous phone calls later I finally received what had been ordered. After installing the system I called back to the service dept for some help in programming a couple of the sensors, the tech had me open and close a couple of the windows, I asked him point blank if he was receiving the alarms, he assured me he was.

In May I called the monitoring station to see if they where getting a signal from my system, and as you can guess they were not. I called Protect America numerous times for HOURS to set up a PLUG and PLAY system which still does not work. After a while the tech tells me that I can go to their website and download a trouble shooting guide which tells me to contact them if the monitoring center does not get a signal.

The bottom line here is the system does not work. We are paying $40.00+ a month and not getting a service. Can't cancel because of the contract.

I will tell anyone that asks not to deal with this DISHONEST and UNETHICAL company.

Protect America, Inc.
5100 N. IH-35, Suite B
Round Rock, TX 78681

I had a recent episode with a company called Protect America, an alarm monitoring service with whom I have been a loyal customer for over 4 years. I purchased the service in 2003, after my home was burglarized.

Unfortunately, the industry in which I am employed has been slow for the past few months. I decided it was time to start cutting back on my monthly bills to help support my family. I cancelled my home phone, cut back my internet service to basic service, cancelled my satellite TV, and cancelled my alarm monitoring service.

All the companies I contacted were fairly easy to deal with, except one: Protect America. These corporate criminals use legal binding contracts to trap customers into keeping their service. After using their service for over 4 years, I had a legitimate reason for cancelling. I simply can't afford it.

The customer service representative offered to give me a lower rate of $29.95 a month. Well, this was still significantly higher than the $17.95 a month offered by The Alarm Store, so I kindly declined the offer, and asked that she simply cancel the service. She then referred me to section 2 of the agreement, which I signed over 4 years ago. The agreement clearly states:

The initial terms of this Agreement shall be 2 years, starting on the first day of the month that Company or its Authorized Dealer installs and connects the Equipment. This Agreement will automatically continue for successive two-year renewal terms unless the Customer or Company gives written notice of cancellation to the other at least 60 days prior to the end of any initial or renewal term hereof.

There it is in black and white. I'm stuck paying $45.00 a month for service I don't even want for the next 18 months. That's $810 I could be using to buy groceries for my family. Well, being the kind-hearted people they are, they offered to cancel the account after I pay a fee of $253. That's $253 I could be using to buy groceries for my family.

Sadly, I signed the stupid agreement without knowing that 4 years down the line I would need that extra money to feed my family. So, I agreed to pay the $253 and walk away from the contract. Let this be a lesson to all the other consumers in the world looking to secure their homes. Signing a contract with Protect America is no different from allowing a criminal to walk into your house and steal cash from your home. Save yourself some money and headaches by signing up with a reputable monitoring service.

I have had my fair share of bad experiences, but Protect America employees take the cake. These people are CRAZY! I have been turned off each time I am contacted by one of them that I have never set up service. I called once to inquiry about the service and have been getting stalked by the company ever since. The sales reps are EXTREMELY arrogant and rude. I have never heard a full staff of employees talk so negatively about the competition or just other companies in general. It was a HUGE turn off. Another subject was all the lies I was told. Each sale rep had a different story. It almost became a game for me to see how many new lies the next rep would tell me. PLEASE STAY AWAY from this company. You know the saying, you get what you pay for. If they have such a superior service, why are they giving away what other companies charge for?

Beware of Protect America Inc, 5100 N IH 35 # B, Round Rock TX 78681 (phone: 800-951-5111). Protect America has charged me a total of $213.84 for equipment I don't have and monitoring I never had. I signed up with them in May 2006 and they sent the equipment to the wrong address--big hassle. I finally got the stuff on June 9 and it was the WRONG equipment. At this point, they had charged me a total of $114.84--they couldn't tell me what the charges were for and I was fed up! I sent the stuff back with a letter of cancellation. I thought it was done--I didn't really expect a refund, but I was glad to be done with them. NO SUCH LUCK. On July 5, 2006, I received another box of equipment from them--I ran to the post office to send it back without even opening it. I also sent another letter of cancellation, certified mail, telling them I wouldn't accept anymore equipment they sent and that I wasn't going to use their services. The next week, I got a bill (dated 7/5/06) for monitoring; I decided to ignore this bill. Finally, today, 7/20/06, I saw that they have charged my credit card $99--a charge I never authorized. Basically, they have stolen my credit card number. I have disputed that charge with my credit card company and have filed complaints with the BBB, and Complaints.com--people need to know that Protect America is out to rip them off, not protect them.