Thinking of getting a home security system? Think Protect America is a good deal? Think again! Then RUN! In 2006 I prepaid a 3 yr contract for a security system. The equipment failed several times and new sensors were sent. They also failed. The equipment is junk - pure and simple - junk that they push by using the trusted G.E. name (G.E. is my next stop!). When I asked to speak to a supervisor, she told me she didn't have one. After I informed her that everyone answers to someone unless she was the owner of Protect America, she said she would have a manager call me. He sent me more replacement connectors and, as you can guess, they fell off too. I finally gave up and last summer I called to cancel my contract and the rep told me that the cancellation penalties would be more costly than if I just let the contract run it's course. Now it seems the contract did run its course and was expired in February. Tonight I received a call from a serv rep telling me I have a $69 balance and that my contract was NOT canceled. It was renewed! I never received any notification from them. At first the rep told me there wasn't a supervisor I could speak to. As a former call center employee I know that when there are reps on the phones any reputable company has supervisors on the floor. So I went to their online chat site, the rep 'Jaime' said there was a manager who would call me. The manager, 'Bradley' called and was not very helpful. He just kept saying that their contract says they renew automatically (something I don't recall seeing on their contract.) I explained all the problems I had with their equipment, and told Bradley that I spoke with a rep last summer and she led me to believe my contract would just 'run it's course'. He said it was not enough; I was supposed to send a letter. The rep who said no refund or cancellation and suggested I just let the contract run it's course never mentioned that little point. I feel as if I was ambushed by and find the practice of auto renewal without notice somewhat questionable. This is a huge RIP OFF! The reps lie and tell callers there are no supervisors and only after raising a big stink will they get to speak to a manager. Unfortunately, the so called managers are not very skilled in customer relations either. All they do is repeat the same nonsense and try to not only keep your money, but also enforce that questionable auto-renew without so much as a notice that your contract is ending. They count on the customer losing track at some point during the contract of a few years. Not only would I not recommend this shady company to anyone - I would say RUN as fast as you can! You will get better use of your money if you pile it up in the middle of the street and set fire to it!

Notice to all protect america customers who were a victim of their How to get your money back. illegal automatic renewal program... Protect america is located in texas an per texas state law HB 1702. Protect America MUST send written notice not more than 90 days nor less than 15 days before they charge you with an automatic renewals. After I informed protect america of this and that I would file charges against them they returned all my money. Most states have these laws too under "automatic renewal of contracts." Just google your states laws and you can us that as ammo against the illegal practice of protect america.

Do not waste your time with this high pressure infantile sales team. They have a script they read you they could care a less about your safety. God forbid they get your Phone#...they will call you until you beg to get taken off. Rude and Pushy.

Do not use this company!! they are scam artists. they are nice until you buy the product. i tried to return my alarm and they refused to cancel my 3 year contract and they charged me a restocking fee although i was promised otherwise.

Protect America, Inc is a security system company. They suppose to protect you but watch out if you didn't read their contract carefully you will get trapped!!! In my case I got a 2 years contract and I moved 4 monthes before the contract is up. I called them for termination and I faxed a cancellation letter to them. They asking for written cancellation 60 days before otheraise they will automatically renew your contract for another year. My contract is up to 10/12/2008 and I called them on 9/3/2008 to confirm my cancellation, guess what they said they never receive the fax so I need to keep the contract for another year cause they renew it for me already. Can anyone of you imagine that you are going to pay for something not existed. And we never use it since June 2008. I believe I am not the only one, because when you compare the price they are the cheapest, there must be a lot of people like me. We the victom should get together to fight this kind of company.