I ordered three samples of acai products and they said it would take 3-5 business days to get to me. It is now 11 business days later, still no samples and my bank account has been debited $240. I have contacted this number: 08082389891 and the guy said that I had 15 calendar days after purchasing the samples to cancel. I did not know I had to cancel anything, and how would I know if I liked the products or not if I never received them. He also said that he would have the refund department contact me. Well, today I received an email from "their" customer service, which stated that since they did not hear from me by the end of the trial period that they assumed I received the product and therefore charged me for the products and they are sorry for any inconvience. I e-mailed them back, being kind in words but firm that I will take it further if I do not receive a refund. I will report it to the better business bureau's and contact who ever I need to contact to receive my refund. Just be aware that these companies are scams. Do your research.