Do not ever buy anything from Proactiv solution. They will then trace you and keep on charging you money from your credit card. Once you buy anything from their website, Even after you called them canceled. They still keep you personal information and still charge you money and keep on sending your their product. You can never get rid of them. I have tell my credit card company to stop it.
That is the worst experience ever, ever, ever

DO NOT do business with any of Guthy-Renker's products, you will either experience charges on your Credit Card that you did not authorize, will receive mailings a few times a month trying to get you to buy their products, or continually receive phone calls from their sales department.

I have had so much trouble with Proactiv Solution ($30s worth!) I ordered it and couldn't use it, allergic to an ingredient. So I sent it back, received my refund, but had a problem. I called SO many times to be removed from their mailing list...to not avail! It took about 10 months of calls to their "Customer Service, " of which each time the agents kindly said, "We're sorry for the inconveniences." Yeah right! All Guthy-Renker wants to do is SELL A LOT OF PRODUCTS! I spoke with over 20 people in that 10-month time, trying to stop the mailings and phone calls. Many of the agents were very RUDE and DISRESPECTFUL!

Finally, I called Guthy-Renker's Corporate Office at 1-760-773-9022 and spoke with a few people. The first two people did nothing about it, all they did was talk about what they "Could" do. It's been 2 months, and this deal of receiving mailings every month appears to have finally STOPPED! Each time I called the Proactiv Customer Service number (800-950-4695) and asked for a supervisor or manager, I got the run-around and never spoke with one! These people known as "agents" don't seem to care at all for the customers!

Here are some tips:

1) If you need to speak with a manager or supervisor, don't even bother to ask, you won't get to speak with one. And if you do, they will probably be really rude! Save yourself the hassle, don't even ask! (Seriously!)

2) Call Guthy-Renker's Corporate Offices at 1-760-773-9022 or toll-free 1-800-274-4910 and dial 0 (zero.) I recommend that you call the toll-free number at 1-800-274-4910 and DIAL EXTENSION# 5517 for Renee Miller, a VERY helpful Representative that has really helped me with this inconvenient matter. Her office hours are 9-5 Monday through Friday Pacific Time. I hope this helps!

3) File a complaint with the Better Business Bureau. This company deserves to hear your complaint through the BBB. Guthy-Renker is located in Palm Desert, California. You must call the LA BBB at (909) 825-7280 or visit www.la.bbb.org. The address for Guthy-Renker is: Guthy-Renker, 41-550 Eclectic Street, Suite# 200 - Palm Desert, CA 92260. Phone 760-773-9022. That is all the information you need, plus the product name.

4) Keep trying until your voice is heard and something is done about the problem, small or large!

Thanks everyone, I hope this information helps!


Business Contact Info:

GUTHY-RENKER, LLC.
41550 ECLECTIC ST, STE#200
PALM DESERT, CA 92260
(760) 773-9022
www.guthy-renker.com

Proactiv Solution will make fraudulent withdrawals from your bank account whenever they feel like it. Yes, I know they say they send you a shipment every 3 months and you are required to pay, but Once you give them your card number you are subject to theft. doesn't matter if you pay your invoices they send you by check. They will say they never got it even while you hold the canceled check in your hand. The customer service department tells you one thing but then doesn't do it. They get away with stealing from consumers everyday. I was charged twice in 2 weeks (100.00) for shipments that were already paid for. Causing my bank account to be overdrawn then they tell me that after reviewing my complaint that they were not responsible for it. You took out 100.00 without me knowing therefore causing 2 checks to bounce, how can you say its not your fault?

Recently I got a strange transaction on my Credit card statement. The Transaction Marked:

GRC*PROACTIV SOLUTION, 800-2356050, US, USD - 74.95 2, 489.59 which charged from my credit card $74.95.
I have never order anything from that company and I don't know why this company charge me.

What the hell is going on with that company?
Sovatha.

We ordered Proactiv for my son. When his acne did not improve, we cancelled. Proactiv continued to ship product and bill, and bill, and bill - eventually sending the bill to collections. Do not do business with Proactiv, they engage in consumer fraud.