If you order the proactive solution online beware because they will offer you vitamins and whether you accept the offer or not you will begin recieving them along with the $33+ charges per month. Anyone smell a scam here!

I am writing in reference to Proactiv solution. I was very dissatisfied with the customer service I received from Proactiv solution. I have been a loyal member for more than 5 years and I have never missed a payment or even been late with a payment. Last year, due to financial reasons, I called an cancelled my membership. I was sent one last shipment shortly after and I sent a check through my online bill pay from my bank. After 6 weeks, the check never cleared the bank. I called Proactiv a month after the check was sent and they still had not received the payment. 2-3 weeks later, I called and cancelled the check I sent to Proactiv. Luckily, my bank did not charge me a cancellation fee this time. I then sent a personal check to the company which cleared the bank shortly after. A few weeks later I was sent a reimbursement check from Proactiv solution. I wasn't sure why this was sent. I could only assume that I had a credit on my account. Ever since, I have been getting billed $45.90 by the company. Upon calling them, Proactiv advised me that my check was bad and I still owed them $45.90. I informed them that my check was not bad but that I had to cancel the check because they never deposited it. I also told them that I wrote a personal check which they deposited. They advised me that I still owed the $ and that the first check I sent was paid online and they don't accept checks from online bill pay. I got several different stories from several different people from proactiv. The last correspondence was a couple of months ago when I called and spoke with an account supervisor. I told her my concerns and that I was very upset that I've been a very loyal customer and that I was being treated unfairly. Even after faxing a copy of the cleared check from my bank, I still received notice that they were sending me to collections. I AM VERY DISSASTIFED AT PROACTIV SOLUTION AND I WOULD TELL ANYONE THINKING OF ORDERING NOT TO TO AVOID ANY GRIEF IN THE FUTURE.

I purchased the Proactiv Solution online for the introductory price. Little did I know my one-time purchase was going to turn into them continuing to mail me product, although I had never requested it or agreed to purchase it. I was told I would be receiving a full refund once I sent the product back - this was in November. (Unfortunately, I had been going through several personal problems over the summer, and this had taken a backseat.) I sent the product back, being assured that I would be getting a full refund. I am now receiving collections notices, and I cannot get anywhere with the customer service department. I believe this is deceptive marketing, and on top of that there is no help or compassion from customer service. I would strongly recommend against purchasing from Proactiv. They will never receive my business again, as there are several products out there that work just as well, and who treat their customoers much better.

I had been on the automatic shipping program for over 6 months; paying $49.96 every two months to treat my son's acne. When I discovered he had accumulated excess product, I called Proactiv to request that future shipments be put on hold until further notice. A month and a half later, I received another shipment. I called Proactiv again to request that shipments be stopped. They sent me a return shipping label for the box I received, along with a letter that stated "Disregard billing notices you may receive while this return is in process". In the next 40 days I received two increasingly demanding letters for a $49.96 payment on the box I had already returned. Out of the blue, over 3 months later, I received a Notice of Pending Bad Debt for a completely different amount, $5.99, with a threat to send me to collections because they stated I hadn't contacted them about the outstanding balance. If I cannot locate a competent employee to speak to, how can I possibly get this corrected? I am currently writing the company a letter, but it looks like they are going to try to ding my credit for a $5.99 error due to their own substandard bookkeeping. Whether the product works or not is irrelevant if the company's customer service and billing department is so confused that it takes hours for a customer to try to rectify the company's own errors.

Lying, cheating, thieves. They lie about their billing practices, send and bill you for products you didn't order, CONTINUE billing you after you've canceled, and refuse to refund you for their bogus products. Avoid doing business with these thieves at all costs.