To Mobily Management:
Hi! I am Mr. Iman from KSA. Last night, Feb. 9 around 12 midnight, I complain to mobily customer service representative for the latest promotion they offered with 40% off until February 14. I want to avail the promotion. I am a regular mobily user although I suffered from lot of Mobily's shortcomings especially when calling and not noticing the false ring that will automatically deducting the load. However, this is not my complain here. The promo mentioned they said "is only" for the new customer and I am not selected (confusing new or not lucky to be selected). I have plenty of known friends using mobily for 3 or more years now but they avail the promo as they received text from Mobily as notice of right to join the promo but they are not a regular caller just a plain user. The point is Mobily valued those type of customers to attract them to make calls and create profit. If you are regularly using mobily you are no need be part of the promo hence you are already profitable customer. This marketing strategy is unjust and dirty. After a lengthy discussion with the irritated customer service representative he told me that mobily is preparing a promo for the older customer. Although I am not interested with it still I make a call to Philippines. After a few minutes, around six minutes my line was cut. I thought it was a signal problem but I noticed that my account balance is almost 0.0. I am wondering where the remaining SR 47 go as I only consumed SR 12+ from my account amounted to SR 60 which I just load a few hours ago. Now, I understand that this is the promo Mobily representative telling me for the older and regular Mobily user. A punishment for my complaint instead of promo is what I got is deduction. What I can do about it they have the capability to manipulate it thru computer.Again I contacted customer service representative but he told me after 24 hours I make a call and prepare my complain. Their attitude is disguting asking the customers "do you understand english" while you are discussing them in english language. To tell this customer service reperesentative we Filipinos English is our second language, however we respect people rights.Thank you for Mobily for my fault for chosing them as communications provider. This is not a story to destruct them, it is a real experience. A very frustrating experience and if I can reply to the voice mail to rate their customer service there should be an appropiate rating. Lower than very poor. It's time for you to properly select the capabilty of your customer service reprentatives taht will surely put your business in recession era.For Mobily side reactions can call me @ 0563928183 or email me at [email protected]