Activated home phone service in October 08 via telephone call to Primus CSR. Never advised of any term committment requirement, never signed any term committment and never received any contract of service.

Requested and received calling cards but the cards were unsecure. If lost anyone could use them (no secret PIN) and Primus could not fix this.

We requested an unlimited Canada/US long distance plan for which we were billed $19.95 monthly. Started getting bills including the $19.95 for the LD plan 'Plus' charges for all long distance used in the month, as well.

Had to call 'Every' month to get bill corrected, wait on hold forever to speak to someone but they were unable (competence) to correct the problem.

Finally cancelled the service out of frustration and am now being hounded for an early cancellation fee and $9.95 for long distance service used in the last month despite the fact that they were paid $19.95 for the 'unlimited' plan.

These people will not listen to reason and, I believe, think they can bully you into paying money they are not entitled to in order to stop the harassment.

Stay Away From Them!!! They Are Bad, Bad News!!!

Hey, I've been getting bills for long distance service from Primus when I never even signed up for their service.

When I got the first bill, I phoned them right away and said that I had never signed up with them. His response, "Yes, you did." After further "No I didn'ts and Yes you dids" I said to offer me proof that I had ever signed up with them. He said that I had agreed on the phone, so I asked him to find such a recording as they record all such phone transactions and told him I'd wait.

After a few minutes he came back and said that there was no recording and then he said, "So do you want to cancel the service?" I said, "No I don't want to "CANCEL" the service because I never signed up in the first place. So he finishes off by telling me they'll be sending me a closing statement of what I owe.

I'm pretty sure what happened is that one of their phone solicitation people simply decided to sign me up even after I'd said NO just so he could gain a commission. But, even with no recording of my agreement to sign up with them, they're still insisting that I did sign up.

WARNING!!! Do not deal with this company!!! I have had so much trouble with this company I could write a book on them. It started from the very beginning when I didn't receive my phones for a few weeks, I should have stopped my service right there. I won't go into all the other details but I will be changing providers as soon as my contract runs out. I have never, not even close, dealt with a company that had such horrible service.

I cancelled Primus Canada Talk Broadband service with 42 days of notice. I was continued to be charged for the month after that. I placed a stop payment order on my bank account - they yet attempted to charge me for an additional month which did not go through.

When I spoke with them they stated that they charge a cancellation fee. I referred them to a the contract which stated that no cancellation fee would apply to me since I was not under a contract. They then stated that they would only charge me for ten extra days but NOT REFUND ANYTHING UNDER $10 (which is 1/3 of the monthly bill), and that they conveniently owned me $9.99 and therefore would not issue a refund.

Only after 30 minutes of angry discourse on my part did the woman state that they would refund me one extra penny so that my bill would amount to $10 and therefore I would be refunded in January when my next bill appears.

This invoice was not sent to me - again they are trying to steal $10 from me, but I will persist and call those crooks back.

At no point did they four representatives admit that they had illegally charged me - for them it was perfectly legitimate. No apology was given, and no refund was issued.

This is a crooked, small-timing company that consists of thugs

I have been a customer of Primus for several years now. In mid-December of 2007 I contacted customer support to find out if they would still be able to provide me long distance service if I switched from Bell to Persona Cable telephone. They instructed me to contact Persona and find out what carrier they were using. After doing so and finding out that Persona uses Allstream, I called back Primus customer service and gave them the requested information. At this time I was informed that they would be able to continue providing me with the same service with no problem. I have received my monthly bills from Primus and continued to pay them in good faith since that time.

Last month I noticed some irregularities in my bank account and after looking into it, found that Persona Cable had been charging me long distance through my preauthorize payment plan. They had charged over $346.00 above the agreed monthly price. When I contacted them and explained that I pay for all of my long distance through Primus, I was informed that Primus had never taken over as my long distance carrier. I then contacted Primus customer support and was put on hold for over 1 hour as thy tried to sort it out. I was told that since I had continued to pay my bill to them each month that I had no recourse except to cancel my non-service now and get a refund of $23.12 which represents 1 month of the service that they had not been providing. I asked to speak to a supervisor and was then passed on to Primus support in India where I spoke to their managers several times with the same response. I was told that I should have contacted them as soon as they stopped providing service. I tried to explain that I had no idea that they had stopped providing service and that I wanted a complete refund from Dec 2007 to now.

They have told me that I was negligent for not keeping a closer eye on how my services were being provided and again have told me that Primus policy only allows them to refund a maximum of $23.12 and if I want any more than that, I will have to take them to small claims court. They provided me with 3 Fax numbers to their legal department in Canada which I have used to send a request for information so that I am able to fill out the small claims court form 7A. I later however, received a call on my cellphone from a very rude, and incredibly hard to understand manager from India who I asked to call me on my land line because I do not have a long distance plan on my cell and this was going to cost me a large amount. He refused and continued arguing with me until I had no choice but to hang up on him.

I have gone online and placed a complaint with the Commissioner for Complaints for Telecommunications Services (CCTS). They have responded by email asking me for the same information that was in the original complaint. I have sent all of the information to them and am still waiting for a response.

To add insult to injury, Primus has just sent me a bill for this months service. These guys are unbelievable!!! They totally understand that they have not been my long distance carrier for over a year and they still demand that I continue to pay them $23.12 a month. They refuse to refund the money that they have received from me because I gave it willingly to them... It's all my fault... I deserve to be ripped off.

I can't believe that Primus is allowed by law to conduct themselves in this manner.