Had a reservation for 6AM pick up to airport. At 6:20 I called where is pick up? They stated in another 10-12 minutes. Driver shows up 45 min late doesn't ay a word just loads luggage and goes wrong way to airport. We state we need to be at airport immediately as driver was 45 min. late. Driver slams on brakes, spills our coffee all over us, opens back of van throws all our luggage and camera gear in MIDDLE of street. I jump out to move it safely to curb. My partner is still in van calling customer service supervisor when driver takes off with other partner that is not seat belted in and van door is wide open! About a block more away, Driver then slams on brakes and runs to side of van to forcefully pushes partner back in van, slamming his ankle in door. Passenger jumps out of moving crazy driven van. We miss our flight, have to wait thru 2 stand bys then eventually have to fly seperate. Get to destination 9 hours late, no one to pick us up as it is midnight. Had to get a hotel. Discovered when exiting van we left a video bag with our professional video camera and some equipment in it. Pres of Prime Time John Kindt offers to settle with us for $10, 00 then changes to $5000 then says $2500 but has not done anything. PUC says Mr KIndt not even suppose to be in country nor operating business. Cost us a film job and missed parents 63rd wedding party plus incured costs of hotel, other transportation, lost equipment, ruined clothing and the list goes on!

Prime Time Shuttle made a reservation for myself and my wife to be picked up at the Burbank CA Airport. Upon our arrival, no shuttle was to be found. When we called Prime Time Shuttle, they told my wife that the reservation had been canceled and that we would need to find our own transportation. At first I did not believe it and even called back myself, only to get the same answer. No explanation was given other then that they did not have a driver available to pick us up. We are from Ohio and had made this reservation because we were unfamiliar with this area. No advanced notification of cancellation from them at all. It was not until we called an hour after we were suppose to be picked up that we were told the reservation was cancelled. They had our cell phone number on record, but did not have the decency to call. Shame on Prime Time Shuttle! Very poor customer service!