I am living in US for more than 3 years and I have updated my address and phone with President choice at least 10 times.
Still they call my previous phone number back in Canada and leave me message.

Once when I ask a lady at customer service why they keep calling me there and it is a violation of my privacy to talk with someone in Canada about my account, she hung up me.

The worst customer service ever! I have been a customer with Royal Bank of Canada and over the years never had any unpleasant phone call with their customer service.