PosterPass.com

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Category: Services

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United States

PosterPass.com Reviews

Pam Springer May 23, 2011
Unauthorized Charges and Orders
In three weeks time, there were three charges of $79 to my credit card. I did not place any orders for posters during that time. I had ordered posters from them about 18 months ago, but that was it, no further orders were placed. I have called their number, 877-807-2929 many times, but it never reaches anyone. You just get a recording to leave your number and no one ever calls you back. I did finally get 2 poster deliveries, but not a third. I will attempt to return them and be refunded my money as the website says.
Oliver S April 17, 2011
Omitting information, hidden charges
I saw an advertisement offering 4 posters for $2.00 each. I ordered four posters, and when I checked my credit card statement I saw a $39.00 charge. I never agreed to this!

I went to their website and discovered that they enroll you into some kind of membership. The terms and conditions of this service are not clearly posted on the order page. I think they do this on purpose to hide the fact that the customer will be billed more than he expects.

Their terms of service do not even specify how much they charge for shipping and handling. It's clearly a violation. Every customer is not aware how much they will take from the credit card. Here is from their site

"Your initial order will be shipped to you within 10 days of your ordering. Please wait at least 2 weeks from order to receive your initial order. A one-time handling fee will be added to your order. Cancel anytime by calling us at 877-807-2929."

I called to cancel my "membership" right away.

Please note that they will charge you a whopping $9.95 per poster, plus a shipping and handling fee.

Run from this company. I hope someone gives them a lesson and closes their business.

Here is a link to their Terms of Service. Please read carefully before making your decision.
Diane McNamara April 13, 2011
Customer Service No Response
I have had the same problems with this place as I have called 5 times to cancel my order and they keep on sending me boxes week after week of posters to which I am returning to them. Can anyone help with this? I do not know where to go other than Better Business Bureau since this place has no e-mail address and they do not answer the phone when I call so I have left 5 messages explicitly telling them to stop sending me these posters now. I have alerted my credit card company so what else can I do?? Thanks for listening
Lillian LaRosa April 11, 2011
They keep withdrawing money
Over 2 years ago, my daughter used her ATM card to buy a few posters from this company, and she cancelled her "membership" with them then when they tried to keep sending her more posters. As she relates it, they claimed that an ongoing membership was part of the agreement when she bought the posters, but this was not disclosed before the purchase.

Recently - after a lapse of over 2 years, more posters arrived at our house from this company. Our daughter called to complain, and was told it was all a mistake, and that they'd credit her account. INSTEAD, she recently found out that they charged her $79.00 for the lousy 2 posters in the box and worse, her ATM card is now getting billed for all kinds of non-authorized transactions from all over. (Why would she want tickets to a Spanish soccer game ???).

She had to go to the bank to report the fraud and terminate her ATM card.

DO NOT TRUST THESE CROOKS !!!
Losone February 28, 2011
I was charged on credit card amt. of $16.00 and two days later, $39.80 for upcoming membership
Very deceptive advertising. Ordered on promo 4 posters and 4 mugs @ shipping free. Two days later I was charged on credit card amt. of $16.00 and two days later, $39.80 for upcoming membership. What?

I had not even received my initial order. Who in their right mind would order a membership for up to $88.00+ a month without seeing a product first?

Yes, as per the cc company, I called, over and over until I got through. Then the first operator hung up on me after saying “didn’t you read the other information”. Sure I did, but I expected to see the product first.

Second call back-operator was nicer. Made the statement that “everyone that calls wants to speak to a supervisor”, did I want to hold? So I did for 11 minutes, finally I agreed to leave a message. You guessed it no call back. They would not even acknowledged my cancel.

So far only out $16.00 (this was a double charge on the initial $8.00 as she reminded me there are no refunds) + $38.80 + $39.00 cc card fee o/limit now. And it has been only 4 days.
Guriis February 23, 2011
Stay away from these guys
I had initially ordered the 5 posters for $2 each. Over the next few days, my card was charged three more times, taking my checking account into the red and accruing $90 in NSF Charges. When contacting their number 18778072929, I was told I had signed up for Club and they were charging me the Signup fee. However, the trial period had not even completed. I cancelled immediately and was told to mark items Return to Sender.

The next day, I was again charged, so I called their number again. I explained to the lady I had previously canceled my account and that the previous charges were completely unauthorized. She stated as a member, I was due to be charged for this order. I stated I had canceled yesterday and that I would be reporting the unauthorized charges to my credit card company and reporting her company to the Illinois Attorney general. She stated they would immediately refund all charges. I stated I expected the funds processed by end of business that day or I would file my complaints. I was able to work with my bank to remove the NSF charges.

A year later, my card was charged, again, by their company, this time for $79. At the time, my checking account did not have sufficient funds and I have, again, ended up $109 in the hole. Calls to their number result in Circuit is busy or all of our customer service representatives are busy, please call back later.

I immediately reported the charges as fraudulent to my bank and canceled my check card.

My advice to anyone dealing with this company, immediately notify your bank, cancel your checking or credit card, and get a new account to avoid being charged by this company. Avoid this company at all costs.

Note: I have cleaned up personal information in pictures, note recent charge. Also my posterpass account, note final order. There is no mention of the recent charges.
Duaggave December 20, 2010
A total of $159.20 was debited from my son's bank account before we received the initial shipment
BEWARE! Posters were great. However their business practices are terrible. After the initial order, they automatically shipped 4 additional packages (at $39.80 each). A total of $159.20 was debited from my son's bank account BEFORE we received the initial shipment. All 5 shipments arrived within the same week. We immediately canceled his membership; returned the 4 shipments at our expense (approximately $40). This took place in April 2009. Their customer service agrees that they received the returns on May 14, 2009. In spite of 4 phone calls and promises from a manager Mia, we are still waiting for our refund to be posted to my son's account.
R.STUART March 22, 2010
double charges even on items returned
I'm in for a solution for all whom were cheated and still being ripped off.POSTERPASS.COM Watch out...
Donna M. Kelly January 12, 2010
Stealing money from my bank account
I have been hit for close to $400 in charges in my checking account by PosterPass.com ... they took in one month close to $240.00 and i can't seem to get the dang thing cancelled ... no one answers the phone and no one responds to emails. Is there any way of recooping that money?
WIREWAREHOUSE January 9, 2010
fraud
GO TO WWW.POSTERPASSFRAUD.COM
THERE IS A LAWSUIT GOING AGAINST THEM

posterpass charged my card $79.00 sent me some weird posters i never ordered overdrafted my account $70.00 wont return any calls i've made to them . i turned it to my bank they somehow were able to contact them and verify that they had my correct address and denied my claim. so now im stuck with $149.00 worth of charges what do i do. if i knew where these people were i would go there and kick some ass. anyone know the owners address or their name? if youve had this happen to you go to posterpassfraud.com

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