I received my order of bluetooth headphones from this website and as soon as the device was plugged in for the 3 hours it takes to fully charge (stated in the manual) the device will not indicate fully charged, nor turn on. I emailed their customer service and they said the item needs to be charged for 24hours and if i have an issue to contact plantronics and utilize the 1 year warranty. Yet the item does not come with any paperwork or indication of a warranty and is not even in the original packaging. Now they are saying they do not accept returns or exchanges even though they sent me defective equipment. HORRIBLE BUSINESS