I paid $10 bucks to make calls abroad after pingo said online that i can have 240 minutes but on calling for only 115mins, they report that i have only a $ 1.02 balance.This ia conmanship as the its contraly to what they portray.I cancelled my account right away.

On November 16th I signed up and paid $10 for a calling card so that my wife could call my son in Korea. The next day I received an email requesting the my PIN number for verification. On the following day when I tried to used my calling card, I was given a pre-recorded message stating the my account was invalid. I called PINGO and was told that my account had been canceled. When I asked for an explanation, I was told that I would have to email and would receive a response in 48 hours. Additionally my bank reported that PINGO still had my payment. I emailed PINGO on November 20th asking for an explanation for being canceled and also for a refund. On November 24th I checked my email. PINGO never responded. I called PINGO and was told that I would need to email them again and they would answer in 48 hours. I mentioned that 48 hours meant Thanksgiving and most businesses were closed for the holidays additionally it connected with Friday and the weekend. PINGO stated that I could expect a response by Monday. Informed them that if I did not receive an explanation for my account being canceled and a refund by Monday, I would file a complaint with the Better Business Bureau. PINGO did not respond. I went online to the Better Business Bureau to file a complaint. Their website informed my that they did not recognize a business called: PINGO and could not process my complaint

I was a long time pingo customer who give Pingo hundreds of dollars of business. Past January one of my recharge didnt get thru so I send them 3 emails that never got response. After calling customer service they told me to contact Paypal to get my money back which I did. Next thing that I know, they cancel my account which still had fund on it and never got back to me.
Doesnt matter how long you been with them and how much money you spend on them, in case of a problem this compagny doesnt not stand behind his product and will steal your money.

Signed up with Pingo in order to make international calls and was faced with endless difficulties with their service.

- There is a monthly charge which is not clearly stated when you sign up
- The service is counter intuitive to use, site faqs are useless
- Rarely, if ever, does their automated system recognise either my acc no. or the number I'm trying to dial
- The automated information about available talk time is invariably wrong, leading to cut off calls
- Account top-ups require verification which can take up to 48 hours
- Emails through online form never answered
- Emails to email address only answered by automated response.

Despite the statement

"you may discontinue service at any time by providing written notice (either electronic or through the postal service) to Pingo customer service. We will then shut down access to your account."

appearing in their terms and conditions. I am told by an automated email responder that

"Cancellation requests are not accepted via email. To cancel your account please contact our customer care line at
888-878-8838."