I made an appoint at the Lapeer studio, I made the appointment in advance, they even called to confirm and then the next morning - no one showed up to take my babies pictures (6 months old) I called customer service waited for 2 hours, no one ever showed. They later called and asked me to reschedule and offered me nothing for my trouble. Troy studio was nice enough to fit me in and give me 3 sheet free, so the next appointment (9 month photos) I made it at Troy studio, 25 mile drive. I made the appointment in advance, they called to confirm and then the next morning, again NO SHOW. I called customer service again and explained it. I was given 3 sheets free coupon in the mail and Shelby Township was nice enough to fit me in their schedule for pics. But I will be using a different company next time, I don't feel I should have to drive all over Michigan with the price of Gas to get pics taken.

Wal mart portrait studio sucks big time. they messed up my daughter's pictures which cost me $200 and then tried to give me a free ad package which is only one pose they messed up 3 poses, that i paid did not return my money and when i tried to call to resolve this issue no one answered the phone to this day I'm still getting no answer.

My experience is I went to pick up my pics last night at Goldsboro, NC and the lab didn't send one pose and one of the other poses were not right. I brought this to the attention of the employee not to mention she was the only one there, that one pose wasn't right and that it needed to be reordered with the other pose. She was very nice and sorry about the matter. I asked what I could do about getting them sent to a different location since I stay an hour away and she told me to call customer service. I tried call customer service last night could never get thru, so I tried calling again today. I stayed on hold for 30mins the first time before someone answered. When I explained my situation to the cust rep lady she told me, well you chose that location. Yes I did choose that location that is where the family that was been photographed lived, they weren't buying we were. Then the rep hung up on me. I called back and had to wait another 30mins before I got another rep. She was nice and tried to help me, time will tell.

On October 27th, 2007, my husband and I went to the nearest Picture Me (Super Walmart) Studio. We had to drive fourty-five minutes to go to this studio, and upon arrival, was told that we would have to wait an hour to an hour and a half, due to appointments. Fine. We let this slide and walked around WalMart for awhile. Finally, our time came to get our pictures taken, and the "photographer" was very unprofessional. Her hair was dirty and unkept, her clothes were filthy. She looked very sloppy. I figured I wouldn't let this bother me, and hoped that her photography skills were better than her dressing skills.

She asked us to choose which background drop we wanted to use, and when we chose one, she informed us that it was broken. So we had to choose another one. We were not prepared for this.

During the time that she was shooting us, she treated us like children. And rushed us to decide if we wanted to buy any extra pictures. We did. Out of six shots, two of them turned out great. And the package wasn't one of them, but we didn't have a choice.

Today, November 14th, I recieved a phone call from the studio, informing me that they needed to schedule us another shoot. When I questioned the girl why, she didn't have any answers. So I set up the appointment and called the Customer Service number. The Customer Service representative was extremely rude, and told me that the reason I had to have my pictures retaken is because the studio I went to switched from film to digital pictures right after I had my picture taken there.

I called the studio back and spoke with the manager and she informed me that the customer service representative lied to me. The studio had not switched to digital yet, and that the film company that they use is upset because they're all losing their jobs once all of the studios are switched to digital, so they're ruining film when they get it and ruining pictures as well.

This was an acceptable answer, and the manager told me that she recommended me going to a digital studio, where I was guaranteed my pictures and that she was giving me a $79.99 picture disc for free, so I could print out the pictures at my own free will.

Finding a digital studio close to home was difficult. The closest one is an hour and a half away, but hopefully it will be worth the drive.

The main reason I am so upset about this is that these pictures are my "wedding" pictures. My husband and I are on a tight budget, and wanted something memorable, but cheap. I'd used Picture Me Studios in the past and never had a problem with them. I am appalled at the problems I'm having this time around and will probably hire a private photographer for my childrens' Christmas pictures.