Date-07/15/2010 Trans#-3533007808 session# 102919 Salesrep-Melissa Payamount-$96.74/debit. After taking photos i sat with sales rep and asked what the cheapist option was purchasing photos. She stated $90. I again asked if that was cheapist option. she stated yes and proceeded to tell me what the picture package included.(club card, picture cd, and photos) i then purchased the $90 pkg she std was the cheapist. (it is my sons one month old pictures) I then returned home and viewed their website excited to view the pics online. to my surprise their cheapist running special was $4.99 for 30 photos! I called the studio and expressed how I felt I was lied to and how I wanted to cancel my order and recieve my money back. She std I must call the 800#. so i called the 800# and they std that she was able to do it for me. as i explained to the rep on the 800# my complaints she stated that i wld have to take it up with the district man- Lisa(). After calling and calling I finally spoke with her on 07/20/2010. i explained my list of complaints from the amount i was charged (due to being lied to)to the professionalism as well as the lack of pictures (and pic quality) that were on the cd disk. the website states the cd will come with all pics from session(21). i recieved only half(12). at the end of convrstion she stated that she would find out how my debit card could be credited. i asked her to please call me back to follow up on how ths would be done. another manager (holly ) called me from another store not to long after- explaining how i could then return to the purchasing store with the card the pictures were charged to, id, and reciept( my mother purchased pics so she would be the one returning to recieve refund) to be credited for the picture pkg i purchased as a result of being lied to. not even an hour later lisa(district man) called me again and told me that she would NOT refund my money because i had recieved the pic cd. i explained to her that i told her and all the 800# reps that i had the pic cd. if she had listened to me on the phone as i was stating my complaint as well as looked in my calling account she would have know that. again- i stated this many different times to many different people that i not only had the cd but it did not come with all the pics like the website states! *so basically she stated that they WOULD return my money- then she stated she would NOT in two different phone calls!*- after that i then asked for her managers name and number- she stated that she would not give it to me that i again had to call the 800 # for that info. i called the 800 # to get the info- they will not give it to me! All i want is my money back for being lied to. I asked the woman at least twice what her cheapist package was- she lied! now because i recieved a pic cd (that they burned and gave to me)at time of purchase they will not refund my money. i only accepted the cd b/c i was told it came with the package. i have been told several different prices and several different stories. i have spent, at this time, four days on hold and on the phone with the 800#. i told the manager i would give her back the cd, the picture club card and i wanted her to cancel the order. the manager and sales associate were rude and short. this is the main complaint! i have others- i asked for white and black background- they took 4 in black (out of 21 pictures) i had to remind them i wanted the black. they did not attempt to cross the hands or feet of my son (i had to do it) so his pictures are mostly of him laying there. the angles are horrible- i was told i purchased a $90 package- i was charged seperatly for the cd, pic club card, and pics on reciept that equaled $90. there are more complaints and details that i do not have enough room to write about. they are the ones that lied and decieved me into buying something i did not want dollar wise but had to have for keepsakes( my sons one month old pictures)

Okay... this 4.99 Monday- Thursday (32 sheets) and 7.99 Friday-Sunday (30 sheets) is just a scam and a way to get you into their studio. To get your "32" or "30" sheets of photos, it’s the FIRST SHOT/FIRST POSE ONLY.

Did they forget to mention that to you?

Or DID they mention that to you but failed to inform you that they have no intensions on selling you JUST that pose?

They are pushy... they need to make their sales average for the day. They figure selling this "unheard of" package is PERFECT in regards to raping you of your money.

ALSO, this "4.99" and "7.99" package consists of just a normal photo. You need to pay extra for enhancements. And trust me... being the slick photographers that they are, they will make SURE that there is something about that first shot/pose that you don't like... Want to know why? So they can sell you the other remaining 10 beautiful portraits they took of your child so wonderfully.

And you CAN’T nor will you be able to choose one of those 10 beautiful portraits for your "4.99" or "7.99" package.

Its first pose/first shot only... Remember?

Ending:
You walk out pissed the hell off with no receipt of photos purchased because you trusted that it wasn't a scam, or you walk out pissed the hell off because you spent $200.00 - $300.00 dollars on photos when you're intensions were to spend NOTHING!

Let me guess…. They offered you the option of putting “Half Down Now” on the $300.00 purchase you made? They still got you right where they wanted you…..

I went into Wal-Mart and got my daughters graduation pictures done at this location in Batesville. Upon having a lot of problems with the manager there I purchaced my photos via phone and had them shipped to my house. I phoned back to see if by chance they still had me in the computer because I needed a few more photos at that time I was told that there was a package of pictures of my daughter in their store I asked why did they have all those extra photos the young lady said I had ordered them and then cancelled my order that is not true I ordered and paid for (at the time) of order all the photos I thought I needed. I don't appreciate my daughter photographs being stored away in someones lock box that I had never even purchased. That seems to me that the orginal person who took the pictures lied and ordered the phots then said I cancelled them whick that never happened I made one purchase and paid at the time of purchase then reordered and paid a 10.00 fee for reorder why should I pay a 10.00 fee to reorder when you had them laying around already. Just be aware you don't know who has your kids pics on file

I wanted to take my 15 month old son's pictures so i walked into the studio at 12pm and was told i had to wait so i said o.k. after seeing two other customers with teenage children go before me, and waiting two hours my son starting to cry the two employees avoiding me, whispering to each other and hand gesturing to other customers to go towards the photo studio so i wouldn't know who they were calling. finally when i was called my son fell asleep on my shoulder and i told her it was too late it could not be done, the employee proceeded to say she could make the appointment for me for the next day i agreed and was given a 10:45 appt. Next day when i came in at my appt. time i was told it would be an hour wait, after two days of tryng to plan pictures around lunch and nap time you can understand my frustration. finally when it was our turn for pictures 5 poses were taken and my son could stand anymore he was hungry and tired, sherri the employee taking the pictures told me she couldn't save what was done because she would get introuble and was graded on her photos. I was very upset and asked her to call her supervisor, she did, after fabricating her own version of what happened, I asked to speak with her supervisor, told her this was the second time I had been through this and had to wait four hours combined, the supervisor was also very difficult but finally agreed to let me purchase the pictures that were taken. I will never recommend this studio to anyone ever. I will be more careful with this company(Picture Me Studios) in the future for any of my family photos needs. Studio#13527, Employee Sherri

We had decided to get our daughters pictures made at walmart, so I decided to call to make an appointment and had to call 4 times no one answered until the 4th call. So when I asked for prices the employee told me that she had no idea and to check the web site. So I did and had to tell her what the prices were and the specials. So we decided to go anyway when we got there the employee told us there would be a 45 minute wait, So we left. Then one week later we decided to go back . the employee was so unexperienced it was AWFUL. I thought the employee were supposed to have some sort of experience or at least training. Bottom line we won't be back ever!!!