We made an appointment for a 6pm photo session for my wife's pregnancy picutres - got there on time. The photographer saw us enter but never acknowledged. Apparently her previous client was in for a newborn photo session and were running late. She never came out and informed us that it will be a little longer as they were dealing with a baby. Finally after 45 mins she comes out and says that it will be about 15 mins more. We have by now already waited for an hour sitting in the uncomfortable chair (my wife was 8 months pregnant at that time).
The photographer was busy upselling to the clinents when I interupted her to ask how much longer. She again said 15 mins max.

Finally after 1.5 hours of waiting she comes out and did not even apologize for the delay.

That will be our last visit to any picture me studion. They have a zero sense of customer service.

I will not be going back to the Picture Me studio in Bellevue, NE located in the Walmart store.. I had an appt at 10am and was told to come 10-15 min early and be ready to go.. I showed up at 9:30 no one was there, so we walked around the store till 9:45 so then I went back to the studio still no one there and still no lights on. I decided to go ahead and change my 3 yr old into her Easter Dress since they said 10-15 min to have them dressed and ready to go.. Well 10am passed by and still NO ONE THERE!!! Then at 10:10 I called the district managers number that was posted on the wall. Of course NO ANSWER.. So then about 10:30 I called the main 1800 number to finally after 15 more min. ( of being on hold) getting through. They said they would contact someone to take care of the problem and see what was going on. So now after my daughter has been in her Easter dress for about an hour, both of us sitting in a dark studio, I decided to get her back in her day clothes!!! Well my daughter gets all upset because she isnt getting her pics taken and having to take off her easter dress by this time her face and eyes are red from being upset her once curly hair is flat and messed up from changing back into her clothes I get a call back from the district manager saying that someone will be there in 10 min..

After I told her sitting in a dark studio for over an hour with an inpatient 3 yr old in an Easter dress then having to change back and not knowing what is going on I think there should be something else done so she offers me a free 8X10 which to me isnt much considering my daughter is upset, her hair is flat, It is over an hour since we arrived ON TIME... So she says she can give me 20% off not to mention that both of the offers are online as coupons so really she isnt offering me anything different then everyone else receives.. Then finally the person shows up to say she had called her manager at 8:30 to tell her that her car battery is dead and will be late so plenty enough time for the managers to figure something out that would prevent all the nonsense that my daughter and I went through.. I am very very disappointed in this business and I will not return to this studio nor will I ever suggest someone uses this poorly managed studio.. I think I should have been offered much more than the coupons that anyone can print online!!!

my husband and i went to picture me studio at butler wal-mart to get our granddaughters pictures.well needless to say they were not there and we were told to pick them up at 4-14 between 11and 1.the lady that was there could not tell us when they were gonna be there and did not even tried to call anyone to see when or were they were.this is the second time this had happened to us.i even tried to call the custom sevice number and got know where.it wont surprise me ne bit if you all get shut down by the bbb cause if you do good for you all.this is the worst studio i had ever delt with.when i go back to get my pictures on 4-15 they better be there and i better get some kind of discout or i will be asking for a refund back and it will be done before i leave.

I took both of my children to picture me studios in belmont, nc. They were very unprofessional, my children are very people friendly and happy, i have an 8 yr old and a 9 mnth old. The girl working there did not even try to get good pictures of my children, and my 9 mnth old doesnt really like to sit still (what 9 mnth old does) but she wanted up off the table and the girl taking the pictures said "when you get her to act right how about coming to get me" she was very rude to my children and to other family members that were with me. I have read other complaints on the picture me studios and I just believe that the photographers need to be more qualified befre hired because if you are going to work in a portrait studio you need to knw how to be kid friendly. I really dont appriciate the way my children were treated.

Me and my sister in law have been getting our children's pictures done at our Walmart photo studio. NEVER AGAIN will we get their pictures done there. Our studio has been bought by Picture Me Studios. The prices have almost DOUBLED! You can no longer by the proofs, unless you buy the packages with all the photos, umm.. what is the point in buying the proofs then? I will already have all the pictures, why would I need the proofs too??? They no longer work with the pictures. It was an absolutely HORRIBLE experience the last two times we have both been there. So unless they go back to the lower prices that were so much more worth the quality, we will NEVER go back!