When I made my appointment at Wal-Mart (Wasilla Alaska 3:30 pm – 10/13/07) I made it one for me and one for my mom. When I got to Wal-Mart they told us we could not have two appointments. The then was very rude. I always thought that the customer was always right.

She complained when requesting other backgrounds. Changes seemed to aggravate her more. We went in to the room to take the photos and the lady again was rude to the kids. We could not get them to smile after that. She had very gruff and rude mannerism. If I had a manager in my store like her, I would "FIRE HER".

The associate in the Wal-Mart store stated that this is not the first time she has heard that happening in this store.

Why has this not been addressed in the past.

Why is it not alright to only spend $5.99 when that is the advertised package?

She was again rude when being asked about the disk to the pictures.

She very rudely stated that it was included in the $100.00 picture.

We explained that we did not have enough for a $100.00 package.

I can be reached at (907)841-7821 Andrea or my mom Linda @ (907)376-4496. We are still not thrilled with the pictures we took.