I made sure to contact Pictage as I was preapring to order a parent album for my Mom and Dad fro xmas. After spending nearly an hour on the phone with them about a consistent error in the proof, the rep was finally able to correct the proof and assured me that I would still receive the book by xmas if I ordered next day. I called a week later to check on the order to find out that I would not receieve the album until mid January.

Not to mention when I inquired about a refund they could not give me an detailed information as to if I would be able to recieve one and that it would take 5-7 business days to be refunded to my acct. I spent nearly $400 on a 12 page album for this!

They could not answer any of my questions in regards to me being mislead by their company and told me that there was nothing that they can do to rush this along as the binding company was on a 2 week vacation. In addition, they claimed they had no contact info for the company.

Bottom line: information is never consistent, communication is horrible, and apparently leaving their customers on hold for 23 minutes is the best way to solve a problem!

I had my wedding in St. Thomas, USVI and had an excellent photographer. She put my pictures on Pictage because she said since she is out of the country it would be easier.

That was a mistake, Pictage was horrible. There customer service is horrible. In the end they billed my credit card twice. When I called them and told this they called me a liar. They made me fax my credit card statement to them and then when I called them back they told be very hatefully that they would be refunding the money in a few weeks. In less than an hour later, I received another call and they said that after reviewing my account they could not see where they billed me twice, so they would not be refunding my money. Finally, my credit card company said they would handle it and suggested I not talk to Pictage anymore.

My pictures look like they were printed at a discount copier shop. I am very disappointed that this is all I have from my wedding day. The photographer, sells the rights to the pictures to Pictage, so I can't go through another company, unless I spend another $250 with Pictage to buy the negatives.

Horrible company, don't use a photographer that uses Pictage.