Have been there a few times. Had no problems with other waiters, but everytime I get this waiter, he makes us wait for our food, takes our order without a smile. And when we are ready to pay, he starts neglecting us!! Well today I had it!! Never visiting the restaurant again. The dinner was 43 dollars and so we started our tip off at $8 dollars. He made us wait 5 minutes. I took one dollar off. We were practically waving our check at his face, but ignores us again. We walk up to the hostess to pay. I take one more dollar off of the table. The hostess then makes us stand there for a while. And when he finally comes to help us out, without a "sorry" he goes to the back and processes the credit card payment. I guess he saw that the tip was only 6 dollars. Knowing we are hearing this he talks to his fellow waiter "Isn't dinner usually 18 percent?" Makes me laugh to think he deserves even 10 percent of the tab. If you happen to visit Phuket thai @ ward and get "KEVIN" as your server, just walk out of the restaurant.