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September 25, 2007
could not cancel order
I ordered product for a free trial basis but received no address where to return if didn't want product. Then 3 weeks later received 2 more orders and was billed $149 twice. When looking to return and refund product, given web site could not be accessed. What do I do now?
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September 17, 2007
Total scam!
I too purchased the free pills Phenterthin offers, got 15 and paid only 4.99 and I was thought that I could cancel at any time. They have a 24 hour phone number but nobody ever answers or returns your call. If you don't cancel within 15 days (and by the time you get them, your 15 days are almost up) you are charged 149.95, that they take out of your credit card. Even if you do could cancel, they will charge you 49.95. I have tried canceling them online at least 8 times (they say they are an "online" company and that's the only way you can contact them). To no avail - they have not canceled me. I've had to cancel my credit card - and then since they couldn't bill that they sent me to collections!!! I cannot stop them.
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September 17, 2007
If you content the credit cards charges!
I contested the credit card charges they sent me to collections and charged me $67 to cover their $25 for a "supposed" credit card defense fee and then collections company charges. These guys suck!!!
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September 11, 2007
Rip off!
Tried to cancel the auto ship portion of this offer only to find the phone # given is never answered & just rings or you get an answer machine with a generic "leave a message". Left messages & ask for a confirmation call back. Did not rcv callback & they took $149.99 out of my account.
I am going to contact the Disney Movie Club, who posted this company's offer on there website in order ot register for there movie club.
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September 7, 2007
Fraud and cheating!
I ordered the trial size at $4.99 and tried to cancel within 10 days. I got no response from my e-mails and was never able to get through on the telephone. They did in fact charge my credit card another $149.95 for 2 more bottles of the stuff.
This called cheating!
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September 5, 2007
Unauthorized charge to debit card!
I was also charged 149.95 and I am trying to get my bank to send this back as an unauthorized charge. This is not what was said in the ad. I feel like an idiot for trying it out.
Beware!
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August 31, 2007
Poor service!
I along with the 11 other people that have complained, have had a horrendous experience with this company. PLEASE do not do business with them. They are only out there to take you money. The pills DO NOT work. I along with who knows how many, clicked on the submit button. I had a $49.95 charge on my account. I guess it could have been worse. Once I ordered it, I read the reviews and had to either take the $49.95 or get another order for $79.95. Truly horrible what this company is doing to so many people.
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August 27, 2007
Charged without knowledge!
Yes I fell for the secure looking add send in for your free trial for $4.95 and so i did and next thing I know I have a $149.95 charge on my account and 2 more bottles I never ordered. No I didn't see and of these complaints before I pushed the innocent send button!! There is no company name to call no real phone number or real person to reply to online all you can do is get took!!!
Please Free trail users beware!!! company is a huge scam!!! need to be shut down hard and have the innocent people get their money back.
There needs to be away to prevent this stuff from happening!!
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August 25, 2007
I didn't order the other bottles!
I have order just one sample to try and the company just sent me two more bottles. Now i will use them but i want them to stop sending them to me. They cost to much and there is no return address nor a place where i can't get to them on the internet as they say that i don't have an account with them. Then why are they sending them to me? This is a terrible scam!
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August 22, 2007
Fraud and cheating!
I too was taken in my the SCAM promoted by Nexgenlabusa of their offer of a "Free" sample of Phenterthin, supposedly a new pill to increase metabolism and lose weight. By the time I received my free sample I read enough to know it was a SCAM and that I wanted nothing to do with it. I found the website for Nexgenlabusa and immediately wrote an email offering to send back the "sample" unopened and asking that my account be closed before further charges could be made. I got an email telling me I had a response but when I went back to their website to view the reply I had been blocked and did not gain access to the site until AFTER they billed me an additional $149.95 for product that I did NOT even receive. It was at that point that they informed me I had not canceled in the required time period and even if I had canceled it would cost me $49.95. I am LIVID!! After an exchange of emails I have been informed that my account has been closed but in the meantime it cost me $154.90 for their "free sample". PLEASE BEWARE! I have requested my bank NOT to honor the charge made on my account because I did not authorize the charge but since I DID authorize the original $4.95 for shipping the free sample I am confident the bank will also rule in favor of this internet SCAM business!! HOW SAD!!! I truly wish I had done more research before ordering this "FREE" sample. I have certainly learned a valuable lesson but it angers me to think how many others have been swindled by this company and what can be done to STOP it! I find it hard to believe that the people working there can even sleep at night knowing they are stealing money from likely hundreds perhaps thousands of people taken in by their SCAM. How sad that scammers like this are allowed to continue to operate and get away with this highly unethical manner of business. I am afraid to even use the product at this point and have offered to return it but have been informed that ALL sales are FINAL and no returns allowed. That, in itself, tells you a lot about what type of operation this is!
Read ALL the fine print but also be aware that this is a MAJOR SCAM!!!
BEWARE!!!
Too bad the Better Business Bureau cannot get involved and stop this SCAM!
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