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November 26, 2007
Did not order Can not use this product
I ordered a 15 day sample of this product. They sent me another order consisting of two bottles with 60 capsules in each bottle . I can not use this product because of health reasons. The Company will not give me the proper information or proper contacts to cancel this useless product
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November 15, 2007
Unauthorized Charges
I had sent for a trial of Phenterthin and a month later my husband' s credit card was billed $149 without his consent. My husband nor I can take these pills for health reasons. I have had the run around from the company.
We cannot afford this pill and cannot take this pill due to health issues from this pill. All we would like is our $149 returned and no further charges. L Morgan PA
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November 8, 2007
Absolute rip-off!
Beware, once you accept their free offer for $4.95, it is virtually impossible to cancel before the 15 day period. No one is available to discuss, answer the phone or return an email. Once you get the pills, you will read where it is not intended for people with high blood pressure or heart issues. No where does it say that before you click the accept offer.
I have canceled but I am waiting to see if this goes through. In the meantime, I simply canceled my credit card on file.
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October 28, 2007
Can't cancel order
Have tried to cancel order and to no avail. It is being shipped from OKC, OK. Will try contacting the Better Business Bureau and getting a response there. I will also call my credit card company and make them aware of fraudulent charges.
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October 15, 2007
They charge my debt. card without prior authorization!
I had not authorized this company to debt my account for 149.00 and I received the product in the mail with out my knowledge. I had sent a message to this company to see how to send the product back. The package that was received had no return address on it for return or refund on my account. I never received a return message.
Beware!
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October 14, 2007
Billed my credit card without authorization
I cannot believe this company. First of all u cannot call them, u have to email them. Now that is B.S. Also I cancelled my membership i believe 3 of 4 days later. The product does not do what they say it should do. The product is horrible and they need to take responsibility and face the truth. Deducting 149.95 from my bank account. I will wait for a refund otherwise I will have to lean towards contacting my attorney. I am trying my best to work with them but they are unprofessional and do not care if the customer is satisfied. All they care about is scamming people and getting away with it. Sorry not this time.
Alicia
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October 13, 2007
Unauthorized billing!
I actually canceled my account within the fifteen days and was still charged the full 149.95 to my account. They are saying I never gave them an option out of their 3, so they had to pick one! How stupid can you be to not understand cancel means "DO NOT CHARGE MY ACCOUNT" at least not to charge my account the most expensive amount! This company is only operated online so unfortunately I was unable to give them a piece of my mind, but I am going to hound them on their website for their stupid submit a ticket protocol. I do not plan to stop. Some how this company needs to be shut down, so other people wont get ripped off. If you have ordered anything from them and want to stop them from charging your account the full 149.95, go to this website http://www.nexgenlabsusa.com/support_site/index.php. Make an account and submit a ticket to cancel AP Program, in your notes put - cancel account Option 1. Thats what they are saying I didn't do.
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October 13, 2007
Need an address for returning
I have medical problems that preclude me taking this product . I have heart problems and thyroid problems for which I take medication. I have other problems but my medication takes care of it. Please give me an address where I can return the product If my credit card has been charged, please credit the charge or send me a refund check. You have my mailing address. Thank you in advance for honoring my request. Sincerely
Marie Shorten
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October 9, 2007
The whole scam stinks!!!
I was not informed it would cost $49.95 to unsubscribe from their program. How insane!!! They automatically sent me 2 bottles of their product for the ridiculous price of 149.95 dollars. I am disabled and have $17.00 to make it on for the rest of the month. Any other company i have dealt with on the internet has been reasonable. You can't open a ticket on their sight and do anything muchless unsubscribe, which i couldn't do till i get my disability check at the first of the month. This company certainly has not helped my depression!!!
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October 9, 2007
Have no return address on any packages!
I was not informed there would be a $49.95 fee to unsubscribe, they automatically sent me 2 bottles charging me $149.95, these bottles nor the sample bottle contain any return address or any paper about the product. When calling the 800 # on the bottle it refers you to a web sight which i have yet gotten to work. I am disabled and on a fixed income (which at the present time has $17.00 to carry me through the month). I can not afford to stay on their merry-go-round!!!
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