i brought my german shepard in for a bath and lite grooming of hair. when i came to pick my dog up i told them my dogs ears smelled and only the back of the dog smelled clean. i was told that they were sorry and i can bering back anther time for a free bath which i did. i was made because of the mistake to travel back to the store and spend extra money when the job should have been done correct the first time. i will never go back to let them touch any one of my pets