My mother gave me a $100 gift certificate to Petals for Christmas 2006. She ordered it over the phone and was told that the certificate could be used on the website and over the telephone. A few weeks after Christmas I tried to use the gift certificate but found I could not redeem it on the website. I called Petals to place an order over the telephone and was told I could only use the gift certificate with a catalog order. I asked them to send me a catalog but it never arrived. I tried to order a catalog on-line at the website but I never received one. In April, I borrowed a catalog from a friend and mailed an order to Petals with my gift certificate. A month went by and I had not received my flower arrangement. I called their Customer Service number and was told it was back ordered and it would be shipped out sometime in June. June came and went and still no flower arrangement. I called Customer Service again and they said the order had been canceled. I asked the customer service rep. why I had not been notified and why my gift certificate had not been refunded to me. The girl had no answer for me. She said she would put in a refund for me which, of course, I did not receive. A few weeks later I called again and another customer service rep. told me that no refund had been processed for me and she didn't know what to do about refunding gift certificates but she would find out for me and call me back. That, of course, did not happen. In the beginning of August, I called again for several days and only got a recording. I filed a claim with the Better Business Bureau, who gave Petals until September 5, 2007 to answer the complaint. Petals never responded to the Better Business Bureau and I was advised by the Better Business Bureau that I should consider legal means. It is obvious from my experience and from others who have left complaints on this site that Petals is running a fraudulent business and they should be avoided at all costs.

In July I ordered a Wheat & Mixed grass basket, on 7/18, I received the wrong item from them which I returned per their instructions. They will not acknowledge its return even though I have delivery confirmation from the post office. They have not refunded the item, or the postage cost to return the item. I have sent emails to their " customer service" lol. And I have tried calling them numerous times only to be told "we're sorry, due the large volume of calls please try another time" So my advise is DO NOT ORDER ANYTHING FROM PETALS.