Ordered a couple of cute Father's Day items online after seeing them in a Personal Creations catalog. Upon checkout, I noticed a $3.99 charge per item for personalization. I was surprised by this, so I went back to see if I had missed that little notation and found NO MENTION of this extra charge in the item descriptions on the website or in the catalog. I did finally find it in the catalog on the hard copy order form, but how many people see that? By not mentioning it with the item price, I feel they lead customers to believe that the personalization is included in the price (They ARE called "Personal Creations", after all), so it seems a sneaky practice to hit you with this charge at checkout! Shame on them! Get your personalized items from someplace else!

On 11/29/10, I placed an online order with Personal Creations, a company owned by ProFlowers. They promised delivery by 12/10, and never did fulfill it with out any notification to me. Had I not called on Thursday, 12/23 and inquired they never would have notified me. This was a business gift and is unacceptable. AFter 5 calls and never getting a supervisor, they offered me a $25 gift certificate. The order I placed was for $40, so I told them to keep their money. Perhaps they will use it to improve their customer service and/or computer systems!!

Currently I am on maternity leave from delivering a baby less than 3 weeks ago, so I thought the proper venue to still get an adequate gift for my husband would be to order online. I found a site called personalcreations.com and found two great items to make our Valentine's Day special and show him how much I appreciate him. I ordered my items in time for GUARANTEED SHIPPING by the holiday, and I was contacted on that Thursday letting me know that my order was on hold due to them needing more information. After speaking with a customer service rep, I was informed that they could send my items out expedited shipping, but due to there still needing to be personalization I would not receive my items by the holiday. WHAATT??!! It's little hokey to get the item on the following Wednesday if it is a Valentine's gift. My holiday is now ruined, and this was to be our first Valentine's Day after being married and I wanted to get him something that was special, well thought out and from the heart. Thanks to personalized creations my day is ruined!!

I ordered a wall plate with my child's name, birthday etc. When it came, the personalization was terrible and looked nothing like the script pictured in their catalogue.

In the (failed) attempt at fancy script, all of the number 7s were made to look like Z. So it said that my child was born on May 1Z, 200Z with the weight of Z.Z...you get the picture.

I wasn't going to hang that on the wall, so I called their customer service. I was told that since the item is personalized, they can't give a refund.

However, I can pay to ship this back to them and they will be happy to send me another one.

Here's the catch though: since they are not the ones actually doing the personalization (probably some factory), they can't guarantee that it will look any different.

And yes, at my request they will put a notation in their computer about the problem with the script. BUT as they very helpfully informed me that will be completely useless, as people doing the writing have no access whatsoever to their system.

So basically there was no solution, and I guess they wanted me to just deal with it. I called my credit card and let them do the battle, but it was just too ridiculous.

But incredibly enough, I still didn't learn my lesson. I decided to order a pair of wine glasses for my parents' anniversary. The letter "r" in my father's name was spelled backwards. That's right people, backwards. When I called them again I was told it was a "variation of the script) Riiiiiight... So the plate story repeated itself again. But now I've been fooled twice, so I learned my lesson.