Was told in December that the corrected product would be shipped to me after Christmas. Printed "The Abbott" on the plaque instead of what was requested "The Abbotts'". They never shipped the corrected item and I have been calling and now they say they have no record of my calls and cannot help me. I have been a good customer for 20 some years and that didn't matter one bit. They didn't seem to care about losing a good customer over a $17.95 item. The supervisor was down right rude and insisted that the name of the person I spoke with never worked there so that was a lie also. Seems as if they waited to blow me off totally until after the 60 day return policy. How convenient for them. I will never use them again and I will let my friends and family know how they treat there in-house problems. Also contacting Consumer Reports, Better Business Bureau, etc.