It sounds great 10.95 a mouth but try to cancel and they just keep taking. Money that you work for not them. I called and canceled back in November of 06 and this is October of 07 and I am still having trouble with them taking money out of my bank. The crazy part is they don't take it every mouth.

Some times they skip a mouth. Some thing has to be done, how can they keep doing this over and over to people? Peoplepc internet $10.95 for life. That is what it should say in the terms and agreement.

I cancelled my subscription in September of 2006, showed a credit of $69.60 on people pc account, got two different cancellation numbers, heard nothing for a while and now in March 2007 they are withdrawing $22.91 from my bank account. Have not been able to contact anyone in any manner whatsoever. How does a person handle this. The bank told me they can stop any auto withdrawals when people pc uses the code numbers they are using now but all they have to do is change one number of that code and they will still be successful in accessing my account. What should I do now. Any one out there have any ideas?

How do I pursue a refund or a reversal of charges that I did not know about?

Peoplepc advertised on television an aid for $10.99 monthly internet service provider charge. I did not have a DVD to install or have access to Peoplepc. I called Peoplepc. Yet, I was told there was an overload on the system. Consequently, I had to call back at a later time. I tried for several days. But, each time I was unable to access Peoplepc. Thus, I abandon the attempt to connect or link via internet.

Later, I happen to notice a charge from Peoplepc. I called to inquire. The first question asked even on the publicly listed only available telephone number for Peoplepc is: What is your telephone number? What is your name; and what is your credit card number? This time, I refused to provide a telephone number. The first two customer service rep's who responded to my calls, hung-up when I refused to provide a telephone number. After the fourth call [two calls to the customer service-operator, one call to customer service-new customer, one call to customer service-existing customer, one transfer to technical service, one transfer to headquarters, a second transfer to the cancellation desk, a third transfer to an alleged customer service supervisor.] Upon the last transfer, I was informed I had an account number. Peoplepc did not record any initial customer service signup-even though the caller is informed the call is recorded. It is Peoplepc policy that it is the customer's responsibility to timely cancel any service. Thus, even though I never had access to Peoplepc, I never authorized Peoplepc to start the account [the information initially demanded under false pretense was used to the benefit of Peoplepc] and I never used, Peoplepc refused to reverse any charges because it was not timely requested. The customer service supervisor said under the terms of contract [that I did not have access to; did not know the terms] Peoplepc would not now provide this alleged account number; they refuse to reverse any charge but would immediately cancel the account. If I had a complaint, I could e-mail or write the company. But, Peoplepc was under no legal obligation to refund anything. Is there a government agency that I can file a complaint to continue the dispute? Help please; provide suggestions, other remedies,... any one.