I cancelled my ISP service with PeoplePC last July. They told me that they could do that and that they would give me one more month of free service so that I could be assured of a smooth crossover to my new service. Sounds great! But NO. In closely scrutinize my credit card statement I found a $10.95 charge from PeoplePC and discovered that I had been charged that amount monthly since August. I called them to complain and was told that I had agreed to a promotion and had not cancelled my service. I was also told that they had a no refund policy. I talked to 3 reps & 2 supervisors all who were very rude. The last supervisor that I talke to said uless I provided him with a cancellation # from last July there was nothing he could do about and then hung up on me. I filed a complaint with the Alanta BBB.

I upgraded from dial up to DSL Lite with People Pc they told me the first three months would be 10.95 then the service would be 19.95 from then on. Wrong it is 39.95 and if I want to get out I pay them 149.95 to do so. They tell me there 1.5 service is twice as much as everybody elses DSL Lite Service and will not tell me how much the 3.0 service is. They monitor their calls for quality assurance, yea right. They have no customer service.

Stay Away from them at all Cost - They are a Nightmare. Your Average call to customer service is between 70 and 90 Minutes.

They are Ridiculous Liars.

PeoplePc has been charging my credit card for services I cancelled 5 months ago. I call, the people in India say they'll cancel, but they keep charging.

About a month ago I signed up for DSL since I had been so pleased with your dial-up service in the past. I was super excited when I received my DSL Kit and couldn't wait to get it hooked up. However, once I got it hooked up I found that I didn't have a DSL signal. I called Tech Support Three time before I got a hold of someone I could marginally understand.Still I could not understand him enough to know what was supposed to happen. I then Tried e-mailing tech support in hopes that the written word would be more understandable between us. The reply told me to call tech

support.

This took place over the course of several days and in that time I noticed that I had DSL sometimes and no at others. I contacted my own Networking Specialist and he gave me some ideas of things to try but to no-avail.

I've tried taking all of our phones off the line to see if there was a conflict. I have checked and cleaned the phone connection coming into my home. I've tried different jacks in my home, and about every other thing I

can think of.



So my concern is this: I'm going to be billed as if I had internet connection anytime I want it, but I don't. I should just be able to sit done open up my browser and use the internet without not being able to connect or being afraid I'll lose my connection at any moment. I really don't want to leave People PC; we have been with you for years and up 'till now have not had a problem. What can be done?



Thanks So much for your time,

namewitheld



Re: DSL Problems [Ref:5759012]

From: member.services AT peoplepc.com

To: namewitheld AT peoplepc.com

Subject: Re: DSL Problems [Ref:5759012]

Date: Jan 7, 2008 10:06 PM

Read this email and the reply.

Dear namewitheld,

Thank you for writing to PeoplePC Online.

For help with your DSL service please call 1-877- 896-3757 to speak with one of

our DSL agents. I apologize for any inconvenience this might cause.

Thanks again for writing.

I was told, per my request, that my account/service was to be canceled. This didn't happen, and two days later my checking account became overdrafted (by about 3 bucks, that all!), and so I got an overdraft fee of 34$. I called People PC about this and was told I needed to give them my bank information. I called back after getting it, and was hung up on (and I hadn't griped at all, not once.) I called back and was again disconnected. This is unbelievable. This must be the single worst, most cynical and badly managed company in the world right now. This actually made me disgusted. This is a scam!