I am the owner of pas marketing and we make sure that all of our customers are satisfied and happy with their water softeners. Firstly, this is a false claim. We are not and have never been involved with fraudulent practices. We will trace back the writer of this false and misleading information to our from this website and prosecute THEM TO The full extent of the law when we find out who wrote this. We are a reputable company and have many satisfied and wonderful customers who love our products & services. REMEMBER THAT Anyone can file a false claim over the INTERNET!!! DO NOT BE MISLEAD BY THIS FALSE REPORT PLACED POSSIBLY BY A COMPETITOR OR WACKO!