Had Pella windows installed this year. Spent $6200 on a losuy product. I told the salesman my primary reason for purchase was noise reduction. Its been 10 months and i am still awakened by the highway every morning at 5:00 Am!! I have been decieved, lied to by Pella in Hicksville New York. One bedroom window even leaks; my carpet has flooded twice during nasty rain storms. called Pella, no one has done anything. so much for the useless warranty. DONT buy PELLA!!

I spent over $100, 000 for Pella Architect windows and doors and they have performed terribly.

The windows leak cold air around the compression jambs where the window sashs meet. This is due to shoddy construction, poor installation of weatherstripping and unbelievable difficult installation guidelines.(which Pella reps cling to as way to CYA their poor quality)

The in-swing double doors are worse! The locking mechanisms doe not hold the doors tight against the weatherstripping when the wind blows. This is due to poor placement of the pin receiver and undersized pins. (Really poor design and construction is the real problem) The result is drafts and on certain wind directions "whistling"!

The real disappointment is the service. Pella has tech reps that come out to fix the problem, go through the motions but in the end are unable to stop the drafts. If you escalate the problem their management follows a company line that blames the GC for bad installation. (My GC reinstalled several windows to Pella spec and they still leak)

I have been trying to get these windows and doors fixed for two years and am just now figuring out what the real deal is. Don't trust your architect because he needs Pella more than he needs you. He will just stall and evade. The GC is the same. He will never see you again but will buy windows from Pella for years. If you have problems with Pella get a lawyer because that is the only way to get these guys to do the right thing for their customers.

Pella of Kansas City failed to provide the correct skylight flashings for my roof windows. After a long delay, they sent additional skylight flashings, and invoiced me for an additional $2625. I complained that the correct skylight flashings should have been in the original order since I discussed the roof type in detail with my Pella sales representative. Ultimately, I agreed to pay an extra $1000 for the skylight flashings in order to prevent futher delays to the project. Once the second set of flashing was received, my roofing contractor informed me that the second set of flashing was also incorrect. I attempted to return the incorrect flashings, but was informed by Pella of Kansas City that they would not take them back.

I contacted Pella Corporate to complain about the franchisee. In their correspondence Pella of Kansas City claimed that they discounted the flashing 100%. This was a blatant lie, and I produced evidence including the invoice for the flashings, to show that indeed they invoiced extra for the incorrect flashing. Pella Corporate decided not to take any actiion on my behalf. I don't know how Pella of Kansas City can feel right about how they resolved this issue, and I'm disappointed that Pella Corporate would tolerate such bad behavior from one of their independently owned franchises. As far as I'm concerned, it reflects poorly on their entire brand.